Crew Logistics Coordinator

Responsibilities

• Arrange crew logistic support such as but not limited to flights, hotel, immigration requirements and other transportation needs, for on‑signing and off‑signing seafarers as per the set crew logistic centre procedure and specific client requirements.
• Communicate and coordinate with vessel Masters, fleet cells, mobilisation cells, port agents, travel providers and customer on crew change logistics arrangements as required.
• Ensure that crew change arrangements are undertaken within operational and budgetary requirements.
• Maintain accurate records in Ship Sure and ticketing platform on ongoing crew change arrangements.
• Use the required technology in arranging crew change logistics.
• Drive and deliver on set objectives and KPI’s of the crew logistics centre.
• Ensure handing over service requests / transactions to next duty shift colleagues is complete and support seamless operations.
• On a rotational basis, attend on weekend/holiday duties as required to achieve 24/7 support for crew change travel arrangements.
• Attend toll‑free numbers to aid seafarers with travel‑related issues or requirements arrangements.
• Other tasks that may be assigned by the line manager as needed by operations.

• 2 – 3 years in a crewing company.
• Experience in arranging crew change logistics activities for seafarers.
• Experience in working with internal and external colleagues, customers across various geographies.

• Good communication (oral and written) skills.
• Good organisational and planning skills.
• Good analytical and problem‑solving skills.
• Good interpersonal skills with the ability to engage and interact with people at all levels.
• Technology savvy.
• Self‑starter and able to perform tasks with minimal supervision.
• Results oriented.