Customer Service Specialist

Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? Our client is seeking a Customer Service Representative to serve as the primary point of contact for customers and sales representatives while managing order entry, account maintenance, inventory coordination, and customer support activities. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring customers receive exceptional service from order placement through delivery.

If you have strong communication skills, account management experience, and a passion for providing outstanding customer service, we want to hear from you!

• Up to $24.00 per hour based on experience
• Stable and growing manufacturing organization
• Collaborative team environment
• Opportunity to work directly with customers and key accounts
• Professional growth and development opportunities
• Competitive benefits package

• Serve as the primary customer service contact for assigned territories
• Manage customer accounts and maintain strong customer relationships
• Enter customer orders accurately into the order management system
• Monitor and verify inventory availability to support customer needs
• Maintain pricing information and account records
• Coordinate and maintain remote consigned inventories
• Handle customer inquiries regarding orders, shipments, billing, returns, and credits
• Investigate and resolve shipping issues and billing discrepancies
• Generate shipping documents, invoices, reports, and logs
• Follow up on past-due customer accounts
• Communicate professionally with customers, manufacturing representatives, and internal departments
• Respond to incoming phone calls and customer requests in a timely manner
• Support additional customer service and administrative functions as needed

• Minimum High School Diploma or equivalent required
• Some college coursework preferred
• Minimum of two years of customer service experience, within a manufacturing environment REQUIRED
• Previous order entry experience required
• Experience managing customer accounts and maintaining customer relationships
• Ability to handle a high volume of inbound calls
• Strong organizational and recordkeeping abilities
• Exceptional attention to detail and accuracy
• Strong computer skills and proficiency with business software systems
• Fast-paced manufacturing office environment
• Frequent interaction with customers, sales representatives, and internal departments
• Combination of phone, email, and computer-based customer support
• Opportunity to make a direct impact on customer satisfaction and business success

At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’ re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.