Customer Service Representative

Benefits

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation
• 401(k) matching
• Employee discounts
• Paid time off

We're looking for an experienced Customer Service Representative / Service Office Assistant who understands that first impressions matter.

This role is the front line of our business and helps set the tone for every customer interaction. You'll be responsible for greeting customers, managing calls and messages, scheduling appointments, assisting with office and administrative responsibilities, and supporting our Service Advisors and technicians to help provide a smooth, professional, 5-star customer experience from start to finish.

This is not simply an answering-the-phone position. We need someone who is highly organized, great at multitasking, detail-oriented, and driven to provide exceptional customer service.

A minimum of 3 years of professional customer service experience is required. Previous automotive experience is preferred but not required. For the right person, we can teach the automotive side of the business.

• Greet customers in person and by phone while delivering a friendly, professional experience
• Answer incoming calls and respond to texts and emails in a timely and professional manner
• Schedule and confirm appointments while collecting accurate customer and vehicle information
• Build and maintain positive, long-term relationships with customers
• Support Service Advisors with customer intake, paperwork, notes, and follow-up communication
• Assist with communication and workflow between the front office and technicians in the shop
• Help ensure customer questions, concerns, and information are communicated accurately to the appropriate team member
• Assist with processing and reconciling invoices, receipts, vendor paperwork, and other documentation
• Maintain and assist with accurate inventory counts
• Assist with parts tracking, vendor communication, and other office-related responsibilities
• Maintain accurate, organized customer and company records
• Prepare handwritten thank-you notes and other customer correspondence—clear and legible handwriting is important
• Utilize Microsoft Excel and other computer programs for tracking, reporting, inventory, and administrative responsibilities
• Maintain organized paperwork and ensure completed documents are processed accurately
• Assist with customer transportation, loaner vehicles, and other customer-service needs when necessary
• Maintain a clean, organized, and welcoming front-office environment
• Assist the Service Advisors and management team with additional responsibilities as needed

• Have at least 3 years of professional customer service experience
• Genuinely enjoy working with people and take pride in providing outstanding customer service
• Understand the importance of building and maintaining long-term customer relationships
• Are a strong multitasker who can manage several responsibilities without losing attention to detail
• Stay calm, professional, and organized in a busy, fast-paced environment
• Communicate clearly and professionally over the phone, by text and email, and in person
• Are comfortable communicating with customers, Service Advisors, management, and automotive technicians
• Take ownership of responsibilities rather than waiting to be told what needs to happen next
• Are proficient with computers and comfortable learning new software
• Have experience with Microsoft Excel and strong typing/keyboarding skills
• Are comfortable working with numbers, invoices, inventory, and administrative paperwork
• Have clear and professional handwriting
• Are dependable, punctual, and capable of working with minimal supervision
• Enjoy being…