Collections Specialist

Company Description

Hassig Companies, Inc. is a growing organization focused on providing reliable financial and business services to a diverse client base. The company values accuracy, professionalism, and strong customer relationships in all aspects of its operations. Team members are encouraged to contribute ideas that improve processes and client satisfaction. Hassig Companies, Inc. offers opportunities for skill development, collaboration, and long-term career growth.

The work environment emphasizes integrity, accountability, and respect for all colleagues and clients.

The Collections Specialist is a full-time, on-site role based in Utica, MI. This role is responsible for managing and resolving past-due accounts through phone, email, and written communications while maintaining a professional and respectful approach. Daily tasks include reviewing account status, contacting customers regarding outstanding balances, negotiating payment arrangements, and accurately recording all collection activities in company systems. The Collections Specialist will collaborate with finance and customer service teams to reconcile accounts, handle billing questions, and ensure timely cash collection.

Additional responsibilities include monitoring aging reports, following established collection policies, escalating complex issues when needed, and supporting continuous improvement of collection processes.

• Strong debt collection and cash collection skills, with the ability to negotiate payment plans and follow consistent follow-up procedures.
• Excellent communication and customer service skills to interact professionally, handle sensitive conversations, and maintain positive client relationships.
• Basic to intermediate finance knowledge, including understanding invoices, statements, and account reconciliations.
• Ability to work on-site in Utica, MI, manage multiple accounts, and maintain organized records with attention to detail.
• Proficiency with common office software and accounting or ERP systems; experience with collections software is a plus.
• Prior experience in collections, accounts receivable, or a related financial role preferred.
• High school diploma or equivalent required; post-secondary education in business, finance, or a related field is an advantage.
• Demonstrated reliability, problem-solving skills, and a commitment to fair, compliant, and ethical collection practices.