Retail Display Installer – Technology

Retail Display Installer – Technology

Location: Travel up to 90 miles from home, on average. Paid drive time & mileage reimbursement.

Schedule: Work Monday–Friday. Weekends are not required.

Job Type: Per Required Need.

Work Location: Market - SS - MI - N. Detroit.

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands such as Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in‑store tasks, including:

• Installing and updating sales floor fixtures and endcaps
• Performing buildouts, resets, and display repairs
• Following planograms and client‑specific directives

You will work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential, as you’ll manage store‑level relationships and ensure top‑quality execution on every project.

• Respond promptly and consistently to field services management, typically within 24 hours of contact.
• Keep availability updated accurately.
• Fully complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixtures.
• Complete necessary forms, images, and surveys associated with each job before leaving the site.
• Maintain and update displays according to planograms and client requests.
• Conduct break‑fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and work with a team of 2+ people, providing solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed to support overall success.
• Submit timecards accurately and report anomalies daily with necessary corrections.
• Work independently in a fast‑paced environment.
• Complete training and certification programs as required.
• Track, record, and communicate activities via designated systems and workflows.
• Be available for weekend assignments as needed.

• Hours and locations may vary week to week, including occasional weekends; early morning hours and holidays may be required based on store/client needs.
• Accept and schedule all assigned jobs within 48 hours of receipt.

• Follow all directives precisely to execute fully and completely.
• Work closely with the shared services team to ensure goals, identify improvement opportunities, communicate, and drive solutions, enhancing operational efficiencies.

• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and stakeholders.
• Cultivate collaboration and communication across internal teams, clients, retailers, and field representatives.

• Demonstrate professionalism, effective communication, and strong leadership while representing the company.
• Set high standards for behavior, fostering a positive work environment and ensuring transparent, respectful communication with all team members.
• Work across all company aspects and through cross‑functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met and continually improved upon according to shared service field KPIs set by field management.
• Provide and receive feedback openly.

• Must be 18 or older (insurance requirements).
• Must be authorized to work in the United States.

• Flexible availability Monday through Friday.
• Weekend and holiday availability as needed.
• Early morning and late‑night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period.

• Climb a ladder up to 10 feet.
• Safely lift and carry up to 60 lbs.
• Able to kneel, walk, crouch, bend over, grasp, and reach overhead.

• Adjust to varying tasks and work environments.

• Effective communication via phone, text, and email for task coordination and updates.
• Use a smartphone for clocking, uploading photos, downloading applications,…