Customer Service Representative

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Date:
Sep 8, 2026

Location:

Remote, Remote, US

Requisition

Work Location:

Remote MUST LIVE IN FLORIDA OR OKLAHOMA

Job Type: Full-time

Pay: $15.50 per hour

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ’right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Review and respond to all email communications no later than 24 hours from receipt.

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Incentive Production Incentives are given for training and production but change monthly

Regular

Shift: 8 hrs 1-30 min lunch, 2-15 min breaks

Hours of operation7am est - 11pm est Monday-Friday (some weekends/holidays during OE)

OT expectations: some required/some volunteer

Open Enrollment: weekends rotate-2 days off during week Attendance:

No PTO or time off during training or OJTTraining schedule

Training Class 9am est – 6 pm est (1 hour lunch) – 100% attendance discipline required.hours9am est
-6pm est (1 hour lunch)

Incentive Training:

Incentives are given for training and production but change monthly

Headsets are a requirement of the agent

Most new agents get hours in mid to late shift (shift bids are done quarterly) Flexibility is important

• High School diploma or GED
• 1 Year Call Center Exp

Six months healthcare claims experience.

• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills
  
  Other requirements include:
  
  Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Specific to processing:
  Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change