College Services Associate (NYHELP Program

College Services Associate (NYHELP Program)

Location: Utica, NY
Job Type: Full-Time, 12-Month

This position is part of the NY HELPS program, which temporarily waives the civil service examination requirement. Individuals appointed through this program will transition to competitive class status without needing to take a future exam.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a College Services Associate openings in our Office of Records and Registration. The College Services Associate provides support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic School customers as needed through established protocol. The incumbent also serves as a liaison between the Academic School and the textbook and instructional material publishers.

Work is performed under the direct supervision of the designated School Dean. Supervision of others is not a function of this class. The incumbent performs related work as required.

Key responsibilities for this position include:

• Advises and guides students on the appropriate College and SUNY processes and procedures;
• Triages student requests and needs according to student development and educational needs;
• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;
• Communicates and responds to Academic School customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies;
• Prepares correspondence and reports as necessary;
• Uses applicable Academic School departmental and student software and systems with proficiency;
• Assists Academic Schools in the procurement of textbooks and instructional materials;
• Serves as liaison between the Academic Schools and the textbook and instructional material publishers;
• Serves as front line representative to students, advising them on questions and concerns regarding student status and records;
• Maintains multiple Academic School calendars, files and records;
• Works independently and collaboratively on Academic School projects;
• Maintains and adheres to Academic School confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication;
• Assists College staff with student intake, registration, retention and completion efforts;
• Assists Academic School in the processing of faculty assignments;
• May assist with the orientation and training of new staff.

Work Schedule: Monday - Friday, 8:30am - 4:30pm

Hours per week: 35 hours/week

Qualifications:

Required Qualifications:

Full performance knowledge, skills, abilities and personal characteristics:
Working knowledge of office practices and procedures; working knowledge of College’s policies and procedures, academic requirements, campus resources, student life, and support services; skill in organizing, coordinating and prioritizing projects; excellent oral and written communication skills; excellent interpersonal/human relations skills; ability to work with a diverse population; ability to identify students’ needs for services in order to make appropriate referrals;

ability to operate a personal computer and to learn and use a variety of software packages; ability to maintain confidentiality.

Minimum Qualifications: Either:

(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s Degree AND one (1) year of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR

(B) Graduation from a regionally accredited or New York State registered college or university with an Associate’s Degree AND three (3) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR

(C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of full-time experience working in a complex business setting, providing face-to-face multi-level customer service*, including…