Software Trainer

Prime Rx, developed by Micro Merchant Systems, is a leading provider of state‑of‑the‑art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, Prime Rx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is Prime Rx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, Prime Rx CLOUD provides secure, flexible, and remote access, while Prime Rx MARKET revolutionizes pharmaceutical purchasing with a competitive e‑commerce platform. Together, these solutions create the Prime Rx ecosystem, driving efficiency, profitability, and better patient outcomes.

Let Prime Rx power the future of your pharmacy.

A software trainer is responsible for providing training and instruction on Prime Rx to individuals or groups. They possess a deep understanding of Prime Rx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners.

A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem‑solving abilities. They continuously learn and update with enhancements to provide the most up‑to‑date and relevant training. A software trainer plays a vital role in empowering others with knowledge.

This position is open to candidates located in New York, Chicago, and Texas only.

• Training:
  Basic, Intermediate, and Advanced
• Schedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.
• Coordinate and train external Enterprise clients in multiple sessions.
• Provide clients with Basic, Intermediate and Advanced Training; tailor the training to pharmacy workflow if required.
• Module & Application Trainings;
  Add‑On Trainings
• Develop custom Training Agendas.
• Client‑Facing Webinars
• Educate external clients on MMS software products.
• Research and fact‑check for webinar content.
• Edit webinars for content.
• Provide coverage for external webinars in the event of an absence of external Training team members.
• Internal New Release Demos
• Educate internal staff on new features.
• Outreach and Documentation for all tasks
• Document outreach for incoming requests on the Installation 2019 spreadsheet.
• Document outreach for incoming requests in Zoho Desk.
• Managing the Training Inbox
• Address incoming requests from ALL departments.
• Monitor the Training Mailbox and respond within 24‑48 business hours.
• Reply to incoming requests via phone and email (both).
• Follow up on incoming requests.
• Cloud Training;
  Prime Rx Cloud & ePOS
• Provide clients with Prime Rx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.
• Stay updated with the latest bug fixes, enhancements, and new features.
• Content creation:
  Videos and Slides
• Provide existing training videos to internal and external clients on demand.
• Assist MMS Support in providing the correct video info for clients.
• Maintain video links for sending to internal and external clients.
• Address video requests from ALL departments.
• Create video assets for use in other projects.
• Creating, Updating, and Maintaining Knowledge Base Articles
• Create new Knowledge‑base articles every week.
• Document KB articles in Salesforce.
• Unpublish Knowledge Base Articles for Dev Ops to review and publish.
• Update existing Knowledge‑base articles every week.
• Backup for the Trainers
• LMS Maintenance for the Quizzes
• Assisting At‑Risk Clients
• Address/work with and resolve issues with difficult clients.
• Resolving and Closing Individual & Team Open Tickets
• Address items in Salesforce:
  Unassigned Open Tickets.
• Outreach to New Conversions and Add‑Ons within 14 days of implementation.
• Constant feedback to improve Team Processes.
• Weekly 1‑On‑1 meetings
• Compose agenda and talking points for weekly 1‑on‑1 meetings with supervisor.
• Revie…