Coordinator, Technology

Location: Flexible NYC tristate area (primarily remote)

Team: Technology

Type: Full‑Time

Start Date: July 2026

Reporting to the Managing Director, Technology Products, the Coordinator, Technology Support is responsible for ensuring all Relay constituents can work effectively and efficiently using our technology platforms. The role requires strong customer service skills and general technology knowledge to provide support to students, faculty, staff, and partners.

• Demonstrate familiarity with standard IT analyst‑level concepts, practices, and procedures of software installation and troubleshooting.
• Accurately identify, analyze, and resolve hardware, OS, and app‑related technical issues promptly.
• Serve as Relay's primary point of contact for all technology support tickets from faculty and staff, supporting constituents by email, Zoom phone, video conference, and Slack.
• Promptly elevate more complex problems to appropriate internal resources.
• Support the onboarding of new employees, providing access to Relay's systems and tools, and providing guidance as necessary.

• Manage Relay's technology support queue, prioritizing and resolving tickets in coordination with senior team members.
• Support basic configuration, troubleshooting, and licensing of Relay's applications and platforms such as Azure, O365, G Suite, Zoom, etc.
• Analyze feedback on internal technology processes, review ticket trends, and suggest small protocol changes to reduce ticket volume.
• Participate in enhancing our platforms, from initial design through testing and delivery.
• Coordinate with end users and business owners to report and resolve urgent bugs or system problems.

• A bachelor's degree or equivalent experience.
• Familiarity with ticketing systems.
• Comfortable troubleshooting Windows PCs, MacOS, O365, and Google products.
• Ability to execute multiple projects and/or priorities concurrently with manager support.
• Strong customer service orientation and social/collaborative mindset.
• Excellent verbal and written communication skills.
• Ability to quickly learn complex new web‑based applications.
• A demonstrated passion for educational equity.
• Authorization to work in the United States.

• Basic knowledge of Azure and Microsoft Intune.
• Working knowledge of Google Workspace, Slack, Zoom, and Happy Fox or other ticketing support systems.
• Proficiency with Mac OS and Windows 11.
• Experience liaising with vendors.

The salary range for this role is $55,000 to $71,500. New hires will typically receive a salary at the beginning of the range.

• Health insurance benefits.
• Disability and life insurance.
• Retirement plan.
• Professional development.
• Gym reimbursement.
• Adoption assistance.
• Paid time off (PTO).
• Parental leave.

Relay is an equal opportunity employer. Candidates from all backgrounds are encouraged to apply.