Reverse Logistics

Position: Reverse Logistics I
## Reverse Logistics IApply:
Remote, NY:
Posted Today:
R0017625##
** Scope:
** Follows established procedures on routine work Requires detailed instructions##
** Your

Roles and Responsibilities:

*** Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
* Assist with inventory, asset management and e-recycling.
* Use ticketing systems with a focus on customer service, SOP adherence, and quality.
* Use ticketing systems to report individual work accomplishments and to track metrics.
* Utilize inventory data management software to maintain inventory accuracy and workflow.
* Triage, handle and fulfil customer requests via a web portal and in person as needed.
* Receive and inspect  return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
* Load and unload shipments; loading dock duties as assigned.
* Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
* Unbox, stock inventory on shelves, break down packing materials.
* Assist in inventory procedures including the actual total count of stock items and spot check as needed.
* Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
* Contribute to large scale global projects as needed.
* Hardware data destruction and collection for e-recycle.
* Hardware sanitization and quality checks to ensure hardware reliability and reuse.
* Coordination with Third party vendors for executing collection and recycling activities.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.##
** Required Qualifications/

Skills:

*** High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
* High attention to detail and ability to follow other technicians’ direction to ensure quality.
* Effectively utilize ticket, inventory, and dispatch management systems.
* Determines methods and procedures on new assignments and may coordinate activities of other personnel.
* Networks with key contacts outside one’s own area of expertise.
* Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
* Strong organizational skills including effective record-keeping and maintenance techniques.
* Basic knowledge of computer hardware with the ability to learn new software.
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
* Understands policies and objectives of the assigned program and corresponding activities.
* Knowledge of health and safety regulations.
* Proficient English communication in terms of speaking,writing and reading.