Business and Client Services Leader of Learning and Development

Business and Client Services Leader of Learning and Development

The Business and Client Services Leader of Learning and Development at Marsh is responsible for designing and executing comprehensive learning strategies to enhance technical capabilities and workforce readiness across global teams, including the US, UK, and multiple GCCs. The role involves leading a team of approximately 30 professionals, managing learning programs, and collaborating with business leadership to align learning investments with organizational goals.

Key responsibilities include strategic learning planning, program design and delivery, team leadership, stakeholder collaboration, and operational oversight. Candidates must have a bachelor’s degree, at least 5 years of relevant L&D experience, and a minimum of 3 years in leadership roles. Experience in complex, multi-geography organizations and expertise in adult learning principles, instructional design, and modern learning technologies are essential. The salary range is $135,700 to $271,200, with additional incentives and benefits.

The Business and Client Services (BCS) Leader of Learning and Development is a strategic business partner responsible for defining, building, and executing comprehensive learning strategies that enhance technical capabilities, domain expertise, and workforce readiness across Risk BCS and People & Investments (P&I) BCS globally.

This role bridges onshore and offshore operations, ensuring seamless knowledge transfer and continuous professional development for a workforce spanning the US, UK, and multiple Global Capability Centers (GCC) including India, Poland, Portugal, and Mexico.

As leader, this person will design enterprise-level learning initiatives, manage a team of ~30 professionals, report directly to the BCS Chief People Officer, with a dotted reporting line to the BCS Talent Partner, and collaborate with business leadership to align learning investments with organizational priorities.

This is a hybrid position with three days required working from our midtown Manhattan office.

• Develop and own the 3-year BCS Learning & Development strategy aligned with organizational transformation initiatives
• Define learning frameworks for technical skill development, domain expertise, and professional growth across all levels
• Establish metrics, ROI frameworks, and accountability measures for all learning programs and initiatives
• Conduct workforce capability assessments to identify skill gaps and training priorities
• Maintain or improve service level and quality to the P&I and Risk COOs and their leadership teams

• Lead the design and delivery of flagship learning programs (e.g., new hire onboarding, technical bootcamps, domain certifications)
• Oversee curriculum development across technical domains relevant to Risk and P&I operations
• Manage the ongoing portfolio of knowledge transfer initiatives, predominantly in P&I BCS, to support onshore-to-offshore capability building and GCC readiness
• Ensure learning programs meet compliance, certification, and regulatory requirements

• Lead, mentor, and develop a team of ~30 L&D professionals, again predominantly aligned to P&I BCS, including instructional designers, training specialists, and program coordinators
• Set performance expectations, conduct development reviews, and foster a culture of continuous improvement
• Allocate resources effectively across multiple concurrent programs and geographies
• Build organizational capability in emerging L&D methodologies (e.g., micro-learning, simulations, virtual instructor-led training)

• Partner with Risk and P&I BCS business leadership to understand strategic priorities and translate into learning solutions
• Collaborate with Global/Enterprise, US, India, and UK Learning teams to ensure alignment across regions and time zones
• Work with GCC operations to support onboarding, knowledge transfer, and continuous skill development
• Engage with HR, talent management, and organizational development to integrate learning into talent lifecycle

• Manage L&D budget, vendor relationships, and technology platforms (LMS, authoring tools, collaboration platforms)
• Drive day-to-day onboarding and training delivery while maintaining operational excellence
• Monitor learning program outcomes, utilization rates, and participant feedback; iterate based on results
• Build scalable learning…