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Quality Improvement Specialist
Job in
Utica, Oneida County, New York, 13501, USA
Listed on 2026-06-09
Listing for:
ICAN, Inc.
Full Time
position Listed on 2026-06-09
Job specializations:
-
Quality Assurance - QA/QC
-
Healthcare
Data Scientist
Job Description & How to Apply Below
Duties and Responsibilities:
Apply quality improvement standards and regulatory guidance to strengthen program performance and support continuous improvement efforts.
- Conduct audits that promote compliance and enhance service quality.
- Assess quality processes and identifies opportunities to improve outcomes for clients, families, and programs.
- Manage and resolve client/consumer complaints in a timely and professional manner.
- Collect, analyze, and maintain data related to client satisfaction and program performance.
- Translate data insights into clear reports that inform decision-making.
- Develop training materials and provide education to staff and providers based on identified trends and needs.
- Collaborate with internal teams to document, investigate, and report incidents in accordance with regulatory requirements.
- Participate in quality management activities, including the review and investigation of serious reportable incidents.
- Support compliance with HIPAA and assist the Compliance Officer in maintaining regulatory standards. Represent the agency on internal and external committees, as assigned.
Experience:
- Bachelor's degree in human services or a related field, or an Associate's degree with
relevant experience. - Experience in a human services or nonprofit setting required, with
preference for programs regulated by OMH, OCFS, DOH, or similar agencies. - Experience applying regulatory requirements with a focus on compliance and quality
improvement strongly preferred.
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