ASRC Stock Clerk and Receptionist

Under the general direction of the Stock Manager, the primary functions of the incumbent are to provide clerical support for the administrative and program staff of the Stock Department, including answering telephones, greeting shareholders and visitors including assisting, and providing direction and information to shareholders, visitors, and other guests of the organization, typing, and filing, assisting with heirship files, reviewing reports, assisting with the dividends and election.

• Greet visitors and determines nature of business and announces visitors to appropriate personnel, escorting him or her to the appropriate location .
• Assists Stock Technicians with heirship research, including sending emails to outside agencies, working with shareholders or potential shareholders to gather heirship documents, making system notes with research findings.
• Second review Stock Technician work items for accuracy.
• Keeping organization of files in line with department filing requirements, performing basic filing and recordkeeping .
• Assist ASRC shareholders with questions and difficulties relating to their stock and dividends.
• Assist with the yearly ASRC Election, Annual Meeting, and Informational meetings (including village travel).
• Assist Stock Technicians at local outreach events.
• Answer incoming telephone calls, determines purpose of callers, and route calls to the appropriate employee or department using standard telephone etiquette and procedures, taking messages and scheduling appointments .
• Answers question about stock department and provide callers with address, directions, and other information
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Retrieves messages from voice mail and forwards to appropriate personnel.
• Track calls and follow-up calls to shareholders.
• Update stock information; maintaining material in an orderly manner.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

• Strong knowledge, understanding and sensitivity to the Inupiat culture.
• Ability to accurately type a minimum of 40 wpm.
• Good working knowledge of English, grammar, punctuation, spelling, style, etc.
• Ability to operate standard office machines.
• Knowledge of efficient office procedures.
• Ability to answer telephones and greet the public in a friendly and courteous manner.
• Ability to speak in a clear and understandable manner and write legibly.
• High school graduate or equivalent.
• One (1) year of clerical work experience.
• The ability to speak and understand the Inupiaq language is important and preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations .

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals…