Director of Shareholder Services - Ukpeagvik Inupiat Corporation

Overview

Ukpeaġvik Iñupiat Corporation is seeking a Director of Shareholder Services tooversee the Shareholder Services Department, provide high-level administrative support and ensure the accurate maintenance of shareholder records. This role emphasizes delivering exceptional customer service to UIC shareholders for company programs, events, and initiatives. The ideal candidate will be a proactive, detail-oriented professional with a comprehensive understanding of shareholder services and a demonstrated ability to handle sensitive information with discretion.

Additionally, the Director will support the planning and execution of corporate events and efficiently manage time-sensitive projects.

Essential functions will include:

Departmental Oversight of Shareholder Services

• Provide guidance and leadership to the Shareholder Services Department team, fostering a collaborative and efficient work environment.
• Train team members on department processes, tools, and compliance requirements to ensure consistent performance and professional growth.
• Supervise, mentor, train, and develop staff
• Inform the Vice President of Shareholder Services and Executive management of issues in a timely manner
• Interface and collaborate with other departments and companies as necessary as it relates to successfully carrying out our shareholder services programs

Customer Service & Shareholder Support

• Ensure department staff successfully act as the primary point of contact for shareholders, delivering exceptional customer service through daily in-person interactions, phone calls, and written communications.
• Ensure shareholder inquiries are addressed promptly and accurately, with efficiency and professionalism.
• Provide notary services for shareholder documents upon request, in compliance with legal and organizational standards.
• Help shareholders in need of medical or funeral support, ensuring compassionate and timely service.
• Manage and oversee the processing of assistance applications, ensuring accuracy and adherence to established procedures.

Shareholder Data Management

• Maintain regular communication with the shareholder data management consultant.
• Accurately enter, update, and manage shareholder information within the shareholder database, ensuring attention to detail.
• Oversee the transfer of shares and Class B stock in the database, ensuring all actions comply with Board of Directors approvals.
• Oversee the transfer of gift of stock in the database.
• Provide administrative support for the development and implementation of Class C stock.
• Uphold a high level of confidentiality in handling sensitive shareholder information.
• Ensure compliance with applicable laws and regulations, including the Alaska Native Claims Settlement Act (ANCSA) and relevant Alaska Statutes.

Annual Meeting & Shareholder Meeting Coordination

Lead the Shareholder Services Department team in all aspects of Annual Meeting preparation, including:

• • Supervising proxy entry and ensuring the accuracy of data processing.
  • Coordinating the distribution of mailings, such as meeting notices, proxies, and other relevant materials.
  • Overseeing the organization of shareholder registration processes for the Annual Meeting.
  • Guiding the Stock Department team in preparation for Informational Meetings.
  • Leading the Stock Department team in supporting all Shareholder events in Utqiaġvik.

Trust Distributions

• Manage the trust distribution project, ensuring all processes are completed accurately and on schedule.
• Possess a thorough understanding of accounting functions to effectively support trust distribution activities.

Other Duties

• Perform additional responsibilities as assigned to support the department and organization.

Knowledge, Skills & Abilities:

• Fluency in reading, writing, and…