Network Operations Assistant: WAN​/LAN Support & Security

Summary

Provides technical and administrative support to the Network Administrator; monitors, coordinates, and oversees daily functions of support staff.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Assist in coordinating the continuous development, operation and maintenance of the WAN/LAN; install software upgrades and enhancements; document work performed.
• Test, evaluate and enhance network hardware and software; add and delete components as required; configure software and tune hardware for maximum network performance.
• Assist and perform computer troubleshooting to diagnose network system problems; analyze network computer and peripheral functionality; identify, locate, resolve and repair problems; document work performed.
• Assist in overseeing the communications network system; perform maintenance and repairs; troubleshoot techniques and daily system functions.
• Monitor Network Support Group's operations and procedures, and submit recommendations for improving daily functions of technical systems and staff.
• Coordinate staff; plan, prioritize and assign tasks and projects.
• Test, evaluate and enhance server and PC hardware and software; add/delete components as required; configure software upgrades and enhancements; document work performed.
• Oversee directory structure to maintain local user accounts and system security for e‑mail and shared files.
• Remain current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs.
• Maintain cooperative working relations with the departments and computer users.
• Perform other duties as assigned.

• Knowledge of North Slope Borough organization, operations, policies and procedures.
• Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
• Knowledge of Local Area Network (LAN) principles.
• Knowledge of hardware and software troubleshooting techniques.
• Knowledge of local system access and security guidelines and procedures.
• Knowledge of specialized software applications unique to departments.
• Skill in exercising initiative to apply effective troubleshooting procedures for computer systems in a networked operation system environment.
• Skill in assessing and prioritizing multiple tasks, projects and demands, and delegating tasks.

• Associate's Degree in Computer Science, or equivalent.
• Four years of network computer hardware and software support work experience OR an equivalent combination of education and experience.
• Three years experience in a customer service environment.
• Three years supervisory experience.
• Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.
• Valid Driver's License from the state of current residence and ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment.

The North Slope Borough is an Alcohol and Drug Free Workplace.

This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract. Your signature indicates that you have read this Job Description and understand the essential functions and essential qualifications of the job.