TEMPORARY - LAN​/WAN Support Specialist

Summary or Purpose

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network.

• Assist Borough employees with data processing inquiries.
• Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.
• Assist in the maintenance of inventory for all LAN/WAN supplies.
• Assist with system backup operations.
• Schedule system repairs.
• Perform basic installation and repairs to computer hardware, software, and peripheral equipment.
• Refer major hardware or software problems or defective equipment to engineers or technicians for assistance.
• Maintain records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.
• Travel to outlying villages as required.
• Perform other duties as assigned.

• Knowledge of Borough policies and procedures.
• Basic knowledge of Information Services process.
• Knowledge of commonly used Information Services concepts, practices and procedures.
• Data processing experience.
• Strong interpersonal skills.

• High school graduate or G.E.D., or a combination of 12 years of education and related work experience.
• Two years experience in computer-based applications (Microsoft, etc.).
• One year experience in a customer service environment.
• Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.
• Valid Driver’s License from the state the individual is currently residing in, and ability to obtain a valid Alaska Driver’s License that meets North Slope Borough insurance criteria within 30 days of employment.

Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental, and prescription drug benefits.

The North Slope Borough is an Alcohol and Drug Free Workplace.

This position is NON‑Rotational. Housing is NOT provided. Therefore, due to extreme weather conditions in the arctic and for your safety, housing accommodations must be located and pre‑arranged by the applicant prior to the start of employment. The applicant must pay for housing; it is not provided by the NSB. The Borough is currently experiencing a housing shortage. Due to the remote setting, applicants are urged to consider this factor prior to submitting an application.