LAN​/WAN Support Specialist III

Apply for LAN/WAN Support Specialist III at North Slope Borough, AK in Barrow, AK, US. This full‑time on‑site position offers great opportunities for career growth.

Summary:

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network, provides system maintenance functions for the department’s network system and ensures availability of system resources.

• Provide second‑level support for the borough’s PC and network computers, including evaluation and diagnosis of problems.
• Install software and software updates.
• Maintain and repair hardware and peripheral equipment.
• Perform computer troubleshooting to diagnose network system problems; analyze PC and peripheral functionality, identify, locate, resolve, and repair issues.
• Maintain and update network computer systems; install software upgrades and enhancements and document work performed.
• Review directory structure to maintain local user accounts and system security for e‑mail and shared files.
• Remain current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to the current operating environment and user needs.
• Prepare and process work orders; configure, install and upgrade user hardware.
• Monitor and resolve basic network stability and connectivity problems.
• Perform system backups according to procedures and established schedules.
• Provide advanced software support to PC users.
• Assist in the maintenance of inventory for all LAN/WAN supplies.
• Participate in information systems planning.
• Schedule system repairs.
• Maintain records regarding daily data communication transactions, problems, remedial actions and installation activities.
• Assist in the research and implementation of system upgrades.
• Participate in Info Comm team efforts, including day‑to‑day operations and user support.
• Establish and maintain effective work relationships with all NSB departments.
• Travel to outlying villages as required.
• Perform other duties as assigned.

• Knowledge of borough policies and procedures.
• Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
• Knowledge of commonly used information services concepts, practices and procedures.
• Knowledge of Local Area Network principles.
• Knowledge of hardware and software troubleshooting techniques.
• Knowledge of local systems access and security guidelines and procedures.
• Knowledge of specialized software applications.
• Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices.
• Data processing experience.
• Strong interpersonal skills.

• High school graduate or G.E.D. or a combination of 12 years of education and related work experience.
• Five years of computer experience, including three years of computer hardware and software work experience.
• Three years of experience in a customer service environment.
• Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.
• Valid driver’s license from the state of residence and ability to obtain a valid Alaska driver’s license that meets North Slope Borough insurance criteria within 30 days of employment.

The North Slope Borough is an Alcohol and Drug Free Workplace and offers the following benefit packages to all permanent full‑time and permanent part‑time employees who work at least 15 hours a week: healthcare is provided at no cost to the employee (no premiums). The Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits. Benefits do not apply to temporary employees.