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CX & KM Consultant – AI‑gedreven Klantreis & Verbetering
Job in
3500, Utrecht, Utrecht, Netherlands
Listed on 2026-07-19
Listing for:
Hofstad Search
Full Time
position Listed on 2026-07-19
Job specializations:
-
Business
Change Management -
IT/Tech
IT Consultant, Change Management
Job Description & How to Apply Below
Hofstad Search zoekt een ervaren CX-consultant die projecten leidt op het gebied van Knowledge Management en klantreizenoptimalisatie. Je initieert, begeleidt en implementeert CX- en KM-projecten bij opdrachtgevers en ontwikkelt strategieën, processen en klantreizen.
Je werkt samen met contentteams, verzorgt trainingen en beheert veranderingen in organisaties. Daarnaast voer je business requirements uit voor CX- en KM-platformen en faciliteert workshops als acceptatie-instrumenten.
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