CDD Quality Reviewer

Job Overview

Contribute to a mature CDD team.

For 26 years, we’ve been making online shopping easy and reliable. Millions of customers and partners choose bol every day. The way people and businesses pay, do business, and grow is changing rapidly. Regulations are tightening and new legislation is coming into play. To continue offering our core services responsibly, we’re strengthening our foundation with financial licences – our license to operate.

This ensures online shopping remains fast, secure, and reliable for years to come.

With the introduction of bol Financial Services, we are integrating payment and financing services into our platform. These entities, which are yet to be licensed, must comply with PSD3 and CCDII. This demands Customer Due Diligence (CDD) processes that are 100% audit‑proof. As a CDD Quality Reviewer, you’ll assess the quality of case files, identify trends, coach the team toward professional maturity, evaluate reviews against Wwft and other standards, translate findings into improvements, and ensure colleagues apply our CDD principles consistently.

For complex cases you’ll apply a four‑eyes role to confirm audit‑proof documentation.

Guiding a team that knows our internal processes inside out into the world of CDD. You have in‑depth knowledge that your colleagues still lack. How do you discuss and measure quality without becoming a pure auditor? How do you coach colleagues effectively without hierarchical authority? The portfolio’s complexity is growing, demanding proportional action. Your decisions set the standard for future cases – requiring CDD expertise, coaching skills, and the ability to deliver under time pressure.

You’ll work on the CDD team that will perform Customer Due Diligence for bfs. The team reports to the Manager of CDD Operations and consists of junior, mid‑level, and senior CDD analysts. You bring high‑level expertise in this area and partner with analysts to professionalise the CDD domain and make “first time right” the standard.

You assess and evaluate the quality of case files with a dual focus on integrity and risk management. You identify trends, areas for improvement, and translate them into actionable feedback, reports, and recommendations. For critical decisions and complex cases you implement the four‑eyes principle: review alongside the analyst, verify research, and confirm audit‑proof documentation. You coach and guide the team in applying CDD principles through knowledge sessions, case studies, and relatable examples.

You embed improvements in work instructions and policies, build bridges with stakeholders (Compliance, Legal, Fraud, Risk, product teams), and contribute to a new system that places quality standards front and centre.

• Assess and evaluate the quality of case files for integrity and risk management
• Implement the four‑eyes principle for critical decisions and complex cases
• Translate findings into clear feedback, reports, and recommendations
• Build bridges with stakeholders to drive process improvement
• Coach and guide colleagues in applying CDD principles effectively
• Contribute to policy development and discussions on guidelines and working methods
• Professionalise the CDD domain and support implementation of a new system, including establishing quality standards

You have 5+ years of experience as a CDD/KYC reviewer, analyst or specialist, preferably with coaching or quality control responsibilities. You’re well‑versed in Wwft and relevant integrity legislation. Experience in e‑commerce or online platforms is welcome. You make quality tangible and discuss it constructively, helping teams grow rather than reprimand mistakes. You possess excellent stakeholder skills, can win buy‑in without formal hierarchy, work carefully yet quickly, and always keep the big picture in sight.

3 reasons why this is (not) for you

• Quality coach – combine quality assessment and team development skills to help colleagues achieve CDD maturity.
• Impactful inspirer – engage and motivate stakeholders instead of issuing instructions.
• Policy shaper – shape policy while processes and…