Teamlead CDD

As team lead CDD, you bear hierarchical responsibility for operational Customer Due Diligence (CDD) activities for one of the customer segments of Triodos Bank. You drive the delivery and quality improvement of CDD activities across your team. You are the linking pin for harmonization and operational excellence.

• Steer a team that is responsible for delivering timely and compliant execution of CDD client files for business /private customers in the full KYC cycle;
• Make sure that the team is operationally efficient, both in capacity as well as competencies;
• Set clear qualitative as well as quantitative objectives, KPI's and year plans for the team, closely monitor if these are met, and take action if needed;
• Provide management information on the operational performance;
• Monitor the uniform, compliant implementation and application of CDD procedures throughout the team;
• Contribute to and implement structural and uniform process and quality improvements within the CDD area in close collaboration with other operational teams and the Centre of Expertise (CoE).

A true people leader for the CDD co-workers you are able to explain KYC & FC strategy and business plans, set appropriate performance objectives, motivate co-workers to do extraordinary things to achieve the objectives, drive personal and professional development, FLOW dialogues and coach direct reports to reach their full potential.

You are an KYC/CDD management professional who has expert knowledge of CDD processes and a thorough knowledge of applicable regulatory framework and laws. You are a competent professional and people manager, used to collaborate with mid and senior management. You have good stakeholder management skills and like collaborating with other departments in the first as well as the second line.

• Extensive experience in a complex CDD environment, including relevant management experience;
• (Preferably) a Bachelor or Master’s degree in Law, Criminology, Business Economics or equivalent competencies, or equivalent experience in a complex CDD environment;
• Relevant experience as people manager is a pr
• (Willingness to obtain) certifications that demonstrate your expertise on KYC/CDD (e.g. ACAMS);
• (Willingness to obtain) certifications that demonstrate Agile/Scrum and LEAN expertise; or equivalent by experience;
• Fluent in English and Dutch

The overall KYC & FC CDD teams are primarily organized via countries and steered by Group. Country teams are composed by customer segments You will lead on of the teams focused on a customer segment. Your team will consist of up to max 18 CDD analysts who will report into you. Together with the other team leads, you will be part of the CDD Operations management team.

You will report into the Head of CDD.