Key Account Manager E-Commerce – Henkel

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories:
Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture, and find a place where you simply belong. All to leave your mark for more sustainable growth.

For the Sales division of Henkel Consumer Brands, we are currently looking for a:

KEY ACCOUNT MANAGER E-COMMERCE

The Key Account Manager E-commerce is responsible for achieving profitable sales with all pure player customer accounts and working with leading brands such as Witte Reus, Syoss, and Schwarzkopf within FMCG. You will report directly to the Group Account Manager.

• Develop and agree on annual joint business plans aligning Henkel objectives with those of the customer;
• Manage P&L at the customer level, focusing on KPIs: turnover, profit, and market share;
• Build and execute a winning E-commerce strategy aligned with overall sales and marketing priorities;
• Negotiate annual investments and counter performances, seeking win-win situations;
• Monitor customer performance and proactively adjust plans accordingly;
• Ensure precise, consistent, and timely communication with customers and internal stakeholders (demand planners, customer service);
• Establish and maintain long-term, sustainable relationships with key accounts.

Education and Experience

• Bachelor's or Master's degree;
• Relevant experience, preferably within FMCG;
• Experience working with online customers or omni-channel retailers is a plus;
• Fluent in Dutch and English.

Relevant Competencies

• Commercial mindset and results-oriented;
• Ability to set clear priorities;
• Hands-on approach;
• Cross-functional team player;
• Excellent analytical, presentation, and communication skills.