Customer Success Manager

Build and maintain strong relationships with decision-makers and stakeholders.
Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.
Drive product value and adoption to support future upselling initiatives.
Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.
Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.
Monitor and address risks to account retention, proactively ensuring customer success.
Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.
Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.
Meet retention and expansion targets by employing consultative sales strategies.
Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.
Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.
Requirements     Minimum of 4 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.
Experience in SaaS or a retail-related background.
Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.
Demonstrated success in consistently achieving and exceeding targets.
Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.
Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.
Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.
Fluent in spoken and written English and Dutch.
Demonstrates expertise in customer success and account management, with a strong focus on relationship building, strategic consulting, and data-driven decision-making. Proficient in driving product adoption and retention through consultative sales strategies and effective communication.
Highest-signal resume keywords     Customer Success Management
Account Management
SaaS Experience
Analytical Skills
Fluent in English and Dutch
ATS Optimization Keywords   Hard Skills     Customer Health Tracking
KPI Reporting
Consultative Sales Strategies
Product Utilization Analysis
Upselling Techniques
Soft Skills     Relationship Building
Listening Skills
Problem Solving
Communication Skills
Trust Establishment
Industry Keywords     Enterprise Customer Requirements
Stakeholder Engagement
Customer Satisfaction
Account Retention
Customer Portfolio Management

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