Sales & Customer Success Manager

Sales Account & Customer Success Manager  About this role  As a Sales Account & Customer Success Manager, you're responsible for starting and building long‑term client relationships. You'll speak with procurement professionals across the world, from individual learners to C‑Level leads at companies like Heineken and Morgan Stanley, and you'll own the results that come out of those conversations.
Procurement Tactics is an e‑learning company founded in 2022, providing online training for procurement professionals worldwide. With a team of 15, we're scaling quickly in both content and sales. This role sits at the centre of that growth and allows you to make a huge impact at our scale‑up.
What you'll do   Handle inbound leads: run 30‑minute sales calls, answer questions, and convert prospects into customers
Build and improve client relationships: understand what customers need and offer solutions that fit
Continuously improve our customer success program to maximise results
Be the contact point and face of our enterprise customers.
You'll have a clear structure to work within, and enough room to improve it where you see something better.
What you'll get out of it   Real ownership from the start. You run your own accounts and carry your own targets
A proper foundation in consultative selling, working with senior, well‑informed buyers, not volume cold calling
Insight into the full commercial picture: the funnel, the numbers behind it, and what moves them
Room to grow with the company. We're scaling fast, and we prefer to fill bigger roles from within
Space for input. If you have an idea about a campaign, our pricing or a new course, you can raise it directly
A competitive salary based on experience, plus a performance‑based bonus
Hybrid working, and an office in the centre of Utrecht that's easy to reach by bike or public transport
What we're looking for   An academic Bachelor's or Master's degree
A proactive, hands‑on mindset
Strong communication and interpersonal skills
An organised, structured way of working; you keep track of your own follow‑ups
Interest in sales and a genuine wish to get good erience is a plus, not a requirement
Willingness to occasionally work outside standard hours, as some clients are in other time zones
You don't need a background in procurement. That's something we'll teach you.
Your new workplace  A scale‑up of 15 ambitious professionals in the centre of Utrecht. Our culture comes down to one principle: combining strong results with enjoying work. Direct, informal, and ambitious.

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