Host, Customer Service​/HelpDesk

The Host is the first and last point of contact for every guest at Broadway 830. This role sets the tone for the entire dining experience by delivering warm, timely, and genuine hospitality. Hosts manage the flow of the restaurant, maintain an organized and welcoming entry, and ensures every guest feels seen, valued, and excited to return.

Guest Greeting & First Impressions

• Welcome every guest within 30 seconds with eye contact, a smile, and visible friendliness.
• Use upbeat, positive language that reflects Broadway
  830’s community‑anchored identity.
• Offer brief menu or event highlights when appropriate (Lunch Menu, Trivia, Music Bingo, Live Music).

Seating & Flow Management

• Manage the seating chart to balance server sections and maintain smooth service flow.
• Communicate accurate wait times with confidence and clarity.
• Escort guests to their table —
  lead, don’t point
  .
• Present menus and ensure guests are comfortably settled before handing off to the server.

Lobby & Guest Experience Management

• Maintain a clean, organized, welcoming lobby environment.
• Monitor guest arrival patterns and adjust pacing with FOH leadership.
• Support takeout and pickup orders with accuracy and warmth.
• Assist with phone calls, reservations, and general guest inquiries.

Communication & Team Coordination

• Communicate guest needs, special requests, and seating adjustments to servers and leadership.
• Work closely with FOH Leads to manage flow during peak periods.
• Participate in pre‑shift huddles and contribute to a positive team environment.

Brand Representation

• Reflect Broadway
  830’s service standard through authenticity, warmth, and professionalism.
• Promote weekly activations and community events when appropriate.
• Uphold all company policies, safety standards, and service expectations.

Qualifications

• Friendly, outgoing personality with a genuine desire to connect with guests.
• Strong communication skills and ability to stay calm under pressure.
• Ability to multitask and manage guest flow in a fast‑paced environment.
• Prior hospitality experience preferred but not required.
• Must be reliable, punctual, and team‑oriented.

Physical Requirements

• Ability to stand for extended periods.
• Ability to walk guests to tables throughout the shift.

Success in This Role Looks Like:

• Guests consistently feel welcomed, seen, and appreciated.
• Lobby energy remains warm, calm, and inviting.
• Seating flow supports smooth service and strong check averages.
• Hosts become recognizable faces guests look forward to seeing.