Customer Concierge - Uvalde, TX

Customer Concierge

Department:
Sales

Reports To:

Team Lead, Texas

Location:

Texas Markets - Uvalde

We are hiring a full‑time Customer Concierge based in Uvalde, TX to guide new customers through a smooth transition to Vero Fiber. This job focuses on in‑home customer support, including service transition help, Wi‑Fi setup, streaming guidance, and clear communication throughout the onboarding process.

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home Wi‑Fi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency, removing barriers and providing a smooth, stress‑free onboarding experience.

This position is ideal for someone who enjoys customer interaction, problem‑solving, and delivering white‑glove service.

• Visit customers at their homes to assist with transitioning to our fiber internet service.
• Guide customers through canceling their existing provider, ensuring a smooth process.
• Set up home Wi‑Fi networks and troubleshoot basic connectivity issues.
• Provide hands‑on training on streaming services, helping customers cut the cord from traditional cable.
• Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
• Deliver an outstanding customer experience, ensuring customers feel confident and supported.
• Answer questions and address concerns with empathy and professionalism.
• Report customer feedback and common issues to the team for continuous improvement.
• Proactively identify and resolve potential obstacles that could delay service activation.
• Represent Vero Fiber with a customer‑first attitude, reinforcing the company’s commitment to service excellence.

There are several competencies required to be successful in this position:
Safety and Security, Quality of work, and Results‑orientation.

• Customer service experience (retail, hospitality, call center, or similar).
• Strong interpersonal skills—friendly, approachable, and patient.
• Excellent communication skills.
• Ability to explain technical concepts in a simple and clear manner.
• Basic understanding of Wi‑Fi setup and streaming services (training provided).
• Problem‑solving skills and ability to think on your feet.
• Ability to build trust quickly and demonstrate empathy.
• Reliable transportation and ability to travel to customer homes.
• A valid driver’s license, car insurance, a satisfactory driving record, and use of a reliable personal vehicle.

• Experience in telecom, utilities, or subscription‑based services.
• Prior concierge, customer success, or high‑touch support experience.
• Bilingual (English/Spanish) is a plus.

• Spends time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Requires ability to stand and walk for extended periods of time.
• Requires extensive travel to fulfill core duties.
• Schedule is Tuesday through Saturday during normal business hours.
• Position is based in Texas markets.
• This is a Nonexempt position.
• This is a staff position.

• Applications are accepted on a rolling basis; initial review expected to begin April 1, 2026. This post will remain open through December 31, 2026.
• The anticipated hourly range is $20.00 – $22.00 per hour. Final compensation will be determined based on experience, skills, and internal equity.
• 4 medical plans to choose from.
• Dental and Vision insurance.
• Life Insurance and AD&D.
• Voluntary Life Insurance.
• Disability Insurance.
• 401(k) retirement plan with employer match.
• 15 PTO days, 9 paid holidays and 2 floating holidays.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber…