Telecom Field Technician

TELECOM FIELD TECHNICIAN

Department:
Field Services

Reports To:

Field Supervisor

The Telecom Field Technician will be based out of our Texas market and will be responsible for providing on‑site client installation, repairs, and maintenance of their equipment. This position requires the individual to be prompt and reliable, have superior support skills and excellent communication, and a demonstrated history of achieving high levels of client satisfaction. Currently hiring 1 open position.

• Responsible for all network field activity on Vero Broadband network.
• Install and test new customer services in residential or business locations.
• Fiber splicing.
• Troubleshoot and resolve network outages and issues.
• Perform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.
• Read and interpret network diagrams and/or detailed instructions.
• Operate a company vehicle in accordance with safe driving practices.
• Work with engineering, technical support, and service delivery to complete installations and service calls.
• Provide excellent customer service.

Required:

Safety and Security, Quality of Work, Results‑Orientation.

• Experience with installing and handling various fiber optic cable types including single mode and multimode.
• Willingness to work in confined spaces, if necessary.
• Keen attention to detail and adherence to established standards.
• Powerful sense of accountability for safety, quality, and productivity.
• Availability to work flexible long hours based on project requirements.
• Ability to lift up to 50 lbs and carry a ladder.
• Valid driver’s license with a clean driving record.

• Two (2) years of fiber optic and Cat6 cable installation.
• Experience configuring wireless equipment such as Ubiquiti, Cambium, and Nokia.

• Extensive travel to various locations; schedule may be variable and include short, long, or extended trips. A company vehicle is provided.
• Authorized to work in the United States.
• Must pass a background check and MVR screen.
• Nonexempt, full‑time staff position.
• Located in the Texas markets.
• Variable schedule requiring night or weekend availability as needed.
• Work outdoors in extreme weather conditions.
• Stand, walk, climb on uneven surfaces and ladders for extended periods.
• Lift and carry heavy equipment or materials, up to 50 lbs.
• Operate heavy machinery such as forklifts, aerial lifts, and telehandlers.
• Wear personal protective equipment such as hard hats, safety glasses, and steel‑toed boots.
• Crouch and stand in narrow spaces to operate machinery.

• Paid life insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. For more information about E‑Verify, please visit (Use the "Apply for this Job" box below)..

This position requires the ability to pass a standard background check upon offer of position.

At least two professional references are required.

All offers of employment are contingent upon a successful pre‑employment drug screen in compliance with company policy.

This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace.

• Substances tested:
  Amphetamines, Cocaine, Opiates, PCP (Marijuana THC not tested in pre‑employment screens).
• Safety‑Sensitive roles:
  All applicants for this position are subject to random and post‑accident testing for certain roles.

Failure to pass the required drug screen or refusal to comply will result in the rescinding of the offer of employment. We encourage applicants to review the full policy upon request.

Safety and Security: Employees observe safety and security procedures, report potential unsafe conditions, and use equipment properly, advancing from guideline adherence to proactive safety improvement.

Quality of Work: Employees demonstrate accuracy, thoroughness, and continuous improvement in their work product, applying feedback to elevate quality.

Results‑Oriented: Employees focus on achieving organizational or team goals, progressively taking on more challenging tasks and delivering exceptional value.