Director, Service Business

Description

Position Title
:
Director of Service Business

Position Location
:
Uxbridge, MA - Hybrid (4 days in office, 1 day remote)

On Target Compensation (OTC): $181,000 - $210,000 (On-Target Compensation includes base salary + variable compensation. Actual compensation will vary based on location, skills, experience, and other job‑related factors)

Position Snapshot
:
The Director of Service Business is responsible for driving service sales and profitable growth through the development and execution of Lenze Americas’ after‑sales strategy. This role owns the full‑service sales lifecycle, maximizes value from the installed base, and leads service and repair operations across the region. With accountability for strategy, forecasting, and performance, the Director provides strong financial, people, and cross‑functional leadership while delivering a consistent, customer‑focused service experience aligned with global priorities.

About you
:
You are a strategic, hands‑on leader with a strong track record of accelerating service sales growth, enhancing customer experience, and delivering operational excellence within industrial or technical environments. You bring an outgoing, results‑driven, and approachable leadership style, paired with strong communication skills and confidence engaging both internal leaders and external customers. With sharp commercial acumen, you know how to build, lead, and inspire high‑performing, highly engaged teams while aligning regional execution with global strategy.

You excel at translating business objectives into scalable, customer‑focused service solutions that deliver measurable results.

• Own the strategic development and growth of Lenze’s after sales and service portfolio, including service contracts, repairs, retrofits, upgrades, training, and emergency services
• Own the full sales process, from opportunity identification through quoting, negotiation, and close
• Drive service revenue and margin growth through proactive lifecycle management of the installed base
• Identify and pursue new service business opportunities across manufacturing, OEM, and MRO customers
• Build strong relationships with customer stakeholders in maintenance, operations, engineering, and management
• Establish and manage a structured service and inside sales funnel, including forecasting, KPIs, and performance reporting
• Establish policies and procedures that ensure compliance with regulatory requirements and industry standards, safeguarding the organization’s reputation
• Provide functional leadership for Service Operations, and the regional partner network, including repair centers
• Lead, coach, and develop high‑performing teams, fostering strong engagement, accountability, and continuous improvement
• Ensure high levels of employee engagement by setting clear expectations, promoting collaboration, and supporting professional growth
• Partner closely with the executive leadership team and global colleagues to align service strategies, priorities, and investments with corporate objectives
• Partner cross‑functionally with other internal teams to ensure seamless solution delivery

• 7+ years’ experience in service within industrial automation, OEM, or process industries which include revenue ownership and sales
• 5+ years’ experience leading high performing teams
• Bachelor’s degree in engineering, business, or a related field
• Proven experience in developing comprehensive business plans, including creating and implementing various business models for service offerings or service‑oriented products.
• Background in B2B industries, ideally within the automation and drives sector
• Knowledge of automation solutions, retrofit strategies, and aftermarket services
• Experience in E2E service business including business development, repair / spare parts operations and digitalization
• Proven leader of cross‑functional organizations with experience leading managers
• Strong people leader who motivates teams, drives results, and sustains high engagement
• Sound decision‑maker with the ability to problem‑solve and manage competing priorities
• Demonstrated ability to convert customer insights into improvements across…