Experienced NHS Receptionist Part- Time Wed & Fri 1pm-7pm 12h p.w

About Central Uxbridge Surgery Central Uxbridge Surgery, also known as Uxbridge Health Centre, is a well-established GP practice serving a diverse community of over 16,000 patients. Situated in the London Borough of Hillingdon, we pride ourselves on delivering high-quality primary care services with a patient-centered approach. Our multidisciplinary team includes seven GP partners, two part-time salaried GPs, six nurses (including two Advanced Nurse Practitioners), a community pharmacist, and two healthcare assistants.

Additionally, we collaborate with PCN staff and allied health professionals, including on-site phlebotomists, podiatrists, and physiotherapists. As a training practice, we also support GP specialty trainees, foundation doctors, medical students, nursing students, and physician associate students.

Job Overview We are seeking an enthusiastic and professional Receptionist/Administrator to join our friendly and dynamic team. This role is essential in ensuring the efficient operation of the practice by providing exceptional front-line support to patients, clinicians, and administrative staff. The ideal candidate will be proactive, highly organized, and able to multitask in a fast-paced environment while maintaining a compassionate and professional attitude.

Main Responsibilities Patient Interaction & Front Desk Management Greet patients and visitors warmly, providing a professional and welcoming first point of contact. Handle patient queries both in person and over the telephone, signposting them to appropriate services as required. Schedule, amend, and cancel patient appointments using the practice's clinical system. Process new patient registrations and update patient records in accordance with practice protocols.

Explain practice policies and services, including online access, repeat prescriptions, and appointment availability. Manage waiting room flow and assist in ensuring a smooth patient journey within the surgery.

Administrative Duties Process prescription requests, referrals, and medical reports efficiently and accurately. Scan, file, and distribute incoming correspondence, including hospital letters and test results. Handle electronic document workflow, ensuring all records are updated promptly. Respond to and manage internal and external emails professionally and efficiently. Support the recall system by contacting patients for routine health checks and immunizations. Maintain patient confidentiality at all times in accordance with GDPR and practice policies.

Assist in updating practice information boards, patient leaflets, and other communication materials.

Operational Support Monitor and maintain office supplies, ordering stock as needed. Assist in preparing clinics, ensuring that patient lists and necessary documentation are ready for clinicians. Work collaboratively with clinical and administrative teams to ensure efficient service delivery. Attend team meetings and contribute to discussions on improving patient experience and practice operations. Help troubleshoot IT and telephony issues, escalating to IT support when necessary.

Support the practice during flu vaccination clinics, health promotion campaigns, and other practice-led initiatives.

Compliance & Professional Standards Adhere to practice policies and procedures, including infection control, safeguarding, and health and safety guidelines. Ensure accurate recording and maintenance of patient information in line with NHS and practice regulations. Report any incidents, concerns, or complaints to the practice manager in a timely manner. Participate in training sessions, ensuring up-to-date knowledge of relevant healthcare and administrative procedures.

Maintain strict confidentiality regarding patient and practice matters at all times.

Required Skills & Experience

Essential Criteria Previous experience in a customer service, receptionist, or administrative role. Strong communication and interpersonal skills, with the ability to remain calm under pressure. Excellent IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly. Ability to work independently as well as part of a team. A proactive and professional approach to work with strong attention to detail.

Ability to multitask and manage workload effectively in a busy environment. Commitment to patient confidentiality and data protection regulations.

Desirable Criteria Previous experience working in a GP surgery, healthcare setting, or NHS role. Knowledge of clinical systems such as EMIS, Systm One, or Vision. Familiarity with medical terminology and healthcare procedures. Understanding of NHS and general practice operations. Experience processing prescriptions and referrals.

What We Offer A supportive and friendly working environment. Competitive salary based on experience. Ongoing training and professional development opportunities. NHS pension scheme.…