Client Support; IT Supervisor

Position: Client Support (IT) Supervisor
Description

Position Title:

Client Support (IT) Supervisor

Position Location:

Uxbridge, MA

Position Type:
Hybrid (4 days in office,1 day remote)

Compensation: $90,000 - $115,000 (Compensation depends on skills, knowledge, education, and experience)

Position Snapshot:
Lenze Americas' IT Supervisor is a hands-on role responsible for delivering reliable IT support, system maintenance, and infrastructure management, including direct involvement in help desk activities. Supporting approximately 200 users, this position is part of a small local IT team and oversees daily operations, drives process improvements, and supports key IT initiatives aligned with business needs. Success in this role is defined by maintaining system performance, ensuring security compliance, and minimizing disruption through proactive support, troubleshooting, and cross-functional collaboration.

About you:

You're a hands-on IT, upbeat and friendly professional who thrives on solving problems and keeping systems running smoothly. You bring strong technical expertise across support, systems, and infrastructure, with a commitment to fast, reliable service. You work independently, think critically, and manage priorities with ease. You also have experience overseeing the daily work of others, holding yourself and your team accountable, while staying focused on minimizing disruption and delivering practical, high-impact IT solutions.

A day in the life:

* Oversee daily IT support operations, including help desk, end-user devices, and workplace technology.

* Manage incidents, service requests, and workflows with proper prioritization and escalation.

* Deliver timely, high-quality support to internal users.

* Evaluate hardware/software needs and drive standardization and lifecycle improvements.

* Improve IT support processes, including ticketing, escalation paths, and asset management.

* Manage IT vendors to ensure performance, service quality, and cost control.

* Leverage user feedback and service trends to enhance support quality and satisfaction.

* Ensure support projects are delivered on time and aligned with operational and cost goals.

* Promote a culture of accountability, responsiveness, and continuous improvement.

* Coordinate system upgrades and validate changes prior to deployment.

* Collaborate cross functionally to support evolving technology needs to meet business goals.

* Maintain data security, backup, and recovery processes.

* Ensure compliance with IT security policies and emerging risks.

* Collaborate with global IT teams.

* Support additional projects and responsibilities as needed.

Requirements

What you will need:

* Associate degree or equivalent combination of education and experience.

* 5+ years of IT service desk or end-user experience.

* 2+ years in a supervisory or team lead role.

* Strong knowledge of IT service management, support operations, and user environments.

* Solid understanding of network infrastructure, systems administration, and cybersecurity fundamentals.

* Proficiency with Microsoft Suite, mobile operating systems, SAP, and SAP CRM.

* Experience with cloud platforms, virtualization, and enterprise systems.

* Background in manufacturing or industrial environments a plus.

* Strong communication and interpersonal skills across all levels of the organization.

* Analytical problem-solver with strong organizational skills.

* Experience supporting remote or field-based employees.

* Collaborative approach with the ability to influence and drive improvements.

* High level of integrity and ability to handle confidential information.

* Ability to manage multiple priorities in a fast-paced environment.

Perks of being part of our team:

* Blue Cross Blue Shield Medical Insurance - multiple plan options

* Blue Cross Blue Shield Dental Insurance

* FSA, HSA options

* Vision Insurance

* 401k with company match, fully vested

* Paid Time Off

* 10 company paid holidays

* Company paid disability & AD&D insurance

* 100% paid parental leave after one year of service

* Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)

* Tuition reimbursement

* Many of our positions offer flexible schedules to meet your needs

* Relaxed business casual environment

* Sit/Stand desks for onsite office positions

* Frequent team building activities

* Career development opportunities

About us:

Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).

A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in…