Home Care Operations Manager

Home Care Operations Manager

Join Solano's Best Home Care Agency - Three Years in a Row

Always Best Care Senior Services is growing, and we are looking for a strong, organized, and service-driven Home Care Operations Manager to help lead the daily operations of our home care division.

We are proud to be recognized as Solano's Best Home Care Agency three years in a row, and we are continuing to expand our impact across Solano and Napa Counties. Our agency is unique because we offer multiple service lines, including non-medical home care, home health, care coordination, and senior support services. This creates an exciting opportunity for someone who wants to be part of a growing, mission-driven organization with room to lead, build systems, support teams, and make a meaningful difference for seniors and families.

This is a key leadership support role for someone who thrives in a fast-paced environment, enjoys solving problems, and understands the importance of excellent client service, caregiver support, billing accuracy, payroll support, and strong office operations.

Position Summary

The Home Care Operations Manager is responsible for supporting and overseeing the day-to-day administrative operations of the home care division. This position helps ensure smooth coordination between clients, families, caregivers, office staff, billing, payroll, scheduling, and agency leadership.

The ideal candidate will have experience in home care, home health, senior care, healthcare staffing, or a similar service-based environment. This person must be highly organized, dependable, proactive, and comfortable stepping in wherever needed to keep operations running smoothly.

Key Responsibilities

Daily Operations

* Support the daily operations of the home care division.

* Help ensure client services are delivered as scheduled and with excellent quality.

* Monitor workflow, open tasks, service issues, and follow-up items.

* Assist leadership with improving office systems, communication, and accountability.

* Help maintain a positive, professional, and team-oriented office environment.

Office Staff and Administrative Support

* Support administrative personnel with daily tasks, follow-up items, and workflow management.

* Assist with training, coaching, and accountability for office staff.

* Help maintain organized client, caregiver, and operational records.

* Participate in team meetings and assist with follow-up on assigned action items.

* Help ensure office processes are completed accurately, professionally, and on time.

* Serve as a reliable resource for administrative staff when questions, issues, or competing priorities arise.

Client and Caregiver Support

* Assist with client and family communication as needed.

* Help resolve service concerns, caregiver issues, scheduling problems, and administrative questions.

* Support caregiver communication, documentation follow-up, and compliance reminders.

* Promote excellent customer service and professional communication at all times.

* Help build positive relationships with clients, families, caregivers, and referral partners.

Billing Support

* Assist with reviewing completed shifts, service records, authorizations, visit documentation, and billing-related information.

* Help identify missing documentation or corrections needed before billing.

* Support timely and accurate billing processes.

* Coordinate with billing staff, payroll staff, and leadership to resolve discrepancies.

Payroll Support

* Assist with payroll preparation, including caregiver hours, missed punches, visit records, corrections, and approvals.

* Help ensure payroll records match schedules, timekeeping records, and service documentation.

* Support timely and accurate payroll processing.

* Communicate with caregivers and office staff regarding payroll-related questions or corrections.

Scheduling Support

* Provide backup scheduling support when needed.

* Assist with caregiver call-offs, open shifts, schedule changes, and urgent coverage needs.

* Communicate professionally with clients, families, caregivers, and office staff regarding schedule updates.

* Help ensure shifts are properly staffed, documented, and followed up on.

Compliance and Quality Support

* Assist with tracking required documentation, caregiver credentials, client records, and service-related compliance items.

* Help ensure office processes are completed according to agency policy and applicable regulations.

* Support quality assurance efforts related to scheduling, documentation, billing, payroll, and client service.

Qualifications

* Prior experience in home care, home health, senior care, healthcare staffing, or healthcare operations strongly preferred.

* Experience with scheduling, payroll, billing, administrative operations, or office management preferred.

* Strong organizational and follow-up skills.

* Ability to work in a fast-paced environment and manage competing priorities.

* Excellent communication and customer service skills.

* Strong problem-solving skills and attention to detail.

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