Customer Service Representative

Overview

Customer Service Representative (CSR) – Vacaville, CA at California Check Cashing Stores. As a CSR, you’ll help people in your community access financial solutions and provide exceptional in-store experiences while processing transactions (e.g., check cashing, money transfers, and customer payments). You will receive hands-on training and development in a fast-paced, entry-level role with opportunities for advancement within a growing, impact-driven company.

The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training to move into opportunities across the company’s eleven brands.
• Enrollment in a Key Holder Program to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options with telemedicine and spending accounts (HSA/FSA).
• Traditional 401(k) and Roth 401(k) with company match.
• Life and AD&D Insurance.
• Voluntary benefits including dental, vision, disability, life, accident, critical illness, hospital indemnity,  protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching.
• Discounts through the Discount Marketplace.
• Paid time off starting at 12 days in the first year.
• Relaxed, business casual dress code (jeans and sneakers allowed).
• Benefits subject to plan terms and change; consult governing plan documents for details.

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers’ needs.
• Enter and maintain customer information accurately in the POS system.
• Complete daily call campaigns to build new business.
• Assist in account management and collections by accepting payments and managing appointments.
• Perform on-site duties when applicable (e.g., vehicle appraisals, store errands, external marketing) and participate in events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and manage opening/closing procedures, including vault and cash drawer handling as needed.
• Uphold company policies and comply with local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
• Store hours/schedules may change; discuss up-to-date requirements with your recruiter.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and data-entry accuracy.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required in accordance with applicable law.
• Ability to meet physical demands: standing for long periods, ability to move up to 25 pounds, and operate standard office equipment.

• Experience in check cashing, document verification, and/or money order processing.
• Cash handling and vault management experience.
• Bilingual (English/Spanish) is a plus for certain locations.
• Valid driver’s license, auto insurance, and access to a personal vehicle (mileage may be reimbursed).

We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025). We were named one of America’s Greatest Workplaces in Financial Services…