Service Desk Representative

Job Details

• Location:
  
  Active Wellness Center at North Bay - Vacaville, CA
• Position Type:
  Part Time
• Salary Range: $16.90 – $18.00 per hour (DOE)

The Service Desk Representative is a high‑profile customer service position delivering beyond member expectations. They contribute to member retention and new membership sales. This person is responsible for being responsive to members, checking members in, and acting as a resource for members’ needs of goods and services while in the club facilities. The Service Desk Representative acts as the club’s first line of communication, creating a friendly and welcoming environment.

• Greet members/guests enthusiastically and efficiently handle the check‑in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members and refer them to the Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well‑stocked and clean
• Inventory food items, locker and laundry services
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a team with all other departments
• Other duties and responsibilities as assigned by supervisor

• Promote club services and activities
• Assist with keeping the club well‑stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

• Minimum GED/High School Diploma or equivalent
• Previous health club personal training experience is a plus
• Previous experience with Member Management Systems is a plus
• Basic accounting skills, customer service skills, results‑oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Must be detail‑oriented, organized, and highly responsive with a commitment to customer service
• Strong verbal communication skills
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

• Ability to take responsibility for the health and safety of others
• Ability to stand for several hours during a shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.