Cross-Connection Control Inspector​/Cross-Connection Control Specialist

Responsibilities

• Conduct cross-connection control surveys and inspections to protect the public water system and ensure regulatory compliance
• Test, inspect, maintain, and repair backflow prevention assemblies
• Identify potential cross-connection hazards and investigate customer complaints related to backflow prevention and water quality
• Review plans, inspect installations, and coordinate with contractors, developers, and property owners
• Educate customers and stakeholders on cross-connection control requirements and compliance standards
• Maintain inspection records, testing data, reports, and other program documentation
• Assist with water quality monitoring, distribution system operations, and water conservation activities
• Respond to emergency and non-emergency field situations related to water distribution and cross-connection control
• Serve as the program’s technical authority at the Specialist level, providing technical guidance, and acting as a liaison with regulatory agencies

• Strong interpersonal and customer service skills, able to work effectively with residents, businesses, contractors, regulatory agencies, and City staff
• Self‑motivated professional who enjoys fieldwork, has strong technical and mechanical aptitude, and is committed to protecting the public water system through regulatory compliance and quality service

• Experience inspecting, testing, maintaining, or repairing mechanical devices, piping systems, valves, fittings, or related water utility infrastructure
• Knowledge of backflow prevention assemblies, cross-connection control principles, water distribution systems, or plumbing systems
• Ability to interpret technical documents, construction plans, diagrams, specifications, and regulations
• Experience using computers, mobile devices, databases, spreadsheets, and field applications to collect, manage, and report data
• Ability to accurately maintain records, prepare reports, and document inspection and testing activities
• Strong analytical and troubleshooting skills with the ability to identify issues, evaluate alternatives, and develop practical solutions
• Ability to establish and maintain effective working relationships with customers, contractors, developers, regulatory agencies, and coworkers
• Ability to communicate technical requirements clearly and professionally to a variety of audiences
• Strong organizational and time management skills with the ability to prioritize work and adapt to changing assignments and operational needs
• Initiative and willingness to independently research, learn, and apply technical information, regulations, and industry best practices
• Commitment to workplace safety and safe work practices

• Education:
  
  Equivalent to completion of the twelfth grade
• Experience:
  
  One (1) year of experience involving complaint investigation or other public contact work in water utilities, plumbing, or a closely related field and performing adjustment of mechanical control devices for a water utility
• License or Certificate: A Grade 1 (D1) Water Distribution Operator Certificate issued by the California State Water Resources Control Board is required at the time of hire. Possession of the American Water Works Association (AWWA) Backflow Prevention Assembly Tester (BPAT) Certificate is desirable at the time of hire; incumbents not in possession must obtain it within six months of appointment and as a condition of probation.
  
  A valid California Class C driver’s license and satisfactory driving record are required as conditions of initial and continued employment.

• Education:
  
  Equivalent to completion of the twelfth grade
• Experience:
  
  Two (2) years of experience involving complaint investigation or other public contact work and performing adjustment of mechanical control devices for a water utility
• License or Certificate: A Grade 2 (D2) Water Distribution Operator Certificate issued by the California State Water Resources Control Board is required at the time of hire. Possession of an American Water Works Association (AWWA) Backflow Prevention…