Mortgage Operations Assistant - Temporary

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY 6 MONTHS. FULL-TIME/M-F, 8AM - 5PM This is considered hybrid and requires 2 days in the office:
Tuesdays and Wednesdays.

• Primary contact for Branch staff and members regarding real estate telephone inquiries.
• Actively listens and routes calls coming into the Real Estate department to the appropriate area.
• Assists the Internal Loan Officers and Loan Processors with administrative duties such as scanning, uploading, filing of documents to the virtual loan folder.
• Assists the Internal Loan Officers and Loan Processors as needed and delivers quality member service at all times.

• Reports directly to the Mortgage Originations Manager.
• This position has no supervisory responsibilities.

• Answers and routes calls received in the phone queue.
• Assists the Internal Loan Officers and Loan Processors with administrative duties such as scanning, uploading, filing of documents to the virtual loan folder.
• Administrative duties such as loan assignments, disclosures and follow up.
• Performs loan processing duties and backs up the Real Estate Coordinator as needed.
• Maintains current working knowledge of TCU products/services, policies and procedures, and real estate lending regulations through internal communications and attendance at meetings & seminars/ webinars.

• High school diploma or equivalent.
• Minimum 1 year of customer service, mortgage processing or originating experience, to include selling or processing 1st mortgage Conventional and 2nd mortgage loan originations in a mortgage-banking environment.
• Phone or call center experience handling moderate call volume.

• Ability to assist and follow up on Internal Loan Officers pipeline of loan applications.
• Knowledge of RESPA, federal, and state regulations.
• PC skills to include word-processing, spreadsheets and Outlook.
• Experience with industry-related software programs, including FNMA's Desktop Underwriter and FHLMC's Loan Prospector.
• Working knowledge of real estate lending criteria (FNMA, FHLMC, FHA/VA), and federal and state regulations.
• Professional verbal and written communication skills.
• Excellent customer service skills.
• Well organized and effective time management skills.
• Detail oriented and accurate typing and 10-key.
• Ability to complete assigned tasks within strict time frames.
• Ability to self-direct, use independent judgment, and multi-task with proficiency.
• Working knowledge of credit union products and service.

Base hourly starting range is commensurate with experience.

• Grade 9: $22.81/hour - $28.17/hour

This is a TEMPORARY position through a temp agency and does not offer a benefit package.

Travis Credit Union is an affirmative action employer.

EOE/Individual with Disability/Veteran Status