Front Office Receptionist

At Community Medical Centers (CMC), we’re passionate about improving health and well-being in the communities we call home. That’s why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach.

As one of the region’s largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

MISSION Working together to improve health and well-being in our communities.

BENEFITS Competitive Pay Medical, Dental, & Vision benefits options for full-time employees

Flexible spending account for medical expenses

Dependent care Employee assistance program

Life Insurance Pet Insurance Short Term/Long Term Disability Insurances
403(b) retirement saving plan with company match
10 paid sick days/12 Holidays/Vacations days vary on position

In Shape Discounted Gym Membership Excellent growth and advancement opportunities

Collaborative and diverse environment

POSITION SUMMARY:

The Front Office Receptionist is a member of our Care Team, responsible for conducting several key processes to provide an excellent customer service experience. This includes: welcoming and assisting patients/visitors to CMC, in person, on the phone, or via our text-based platform; referring patients/clients/visitors to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms or general information;

assisting with Empanelment and Team-based care efforts;
Performing robust confirmation calls, pre-visit planning, chart scrubbing, red carpeting, tetrising, and updating health records as directed. The Front Office Receptionist will follow team-based care best practices, facilitate patients’ access to services, ensure continuity and coordination of care and improve provider utilization metrics at their assigned site. The Front Office Receptionist reports to the Front Office Supervisor or Center Manager at the site of assignment, for supervision, training, delivery of services and performance evaluations.

SPECIFIC DUTIES:

Promotes the mission, vision, and values of the organization.

Warmly welcome and greet patients/clients/visitors to the clinic/department in person (red carpeting) or on the phone or via text, in a manner that is helpful and friendly; determine purpose of visit and direct patients/clients/visitors to appropriate person or department(s).Perform any patient/visitor screening per CMC guidelines.

Register patients within the Electronic Health Record. Accurately and timely collect, enter, scan or update, as appropriate, all pertinent patient data within the relevant system.

Schedule appointments as needed, over the phone, in person or via CMC’s text messaging platform, in accordance with CMC policies and guidelines. Follow check in and check out procedures in accordance with Front Office workflows and organizational guidelines.

Verify accuracy and completeness of information, obtain necessary consents, and documentation on all patients upon registration and scheduling.

When scheduling appointments, carefully screen patients for new address, contact information, new patient visit or update registration and inform patient of adequate information that must be presented at time of visit.

Screen patients for insurance and program eligibility. Verify insurance eligibility through proper insurance verification systems and updating payor codes. Submit correction of encounters with appropriate payor attached. Scan all insurance/program cards into Electronic Health Record.

Review all upcoming and past appointments to ensure that patients have the most appropriate Primary Care Provider (PCP) assigned to them (Empanelment), review and adjust scheduled appointments as needed to allow patients to see their PCP as often as possible.

Conduct Robust Confirmation calls 1-3 days prior to appointment, confirms patient availability and collects all pertinent patient information prior to patient encounter.

Organize appointments in the schedule per patient arrival times and provider availability (Tetrising), while clearly maintaining communication between the front and back office, and to the patient of any changes made to appointment times.

Utilize pre-visit planning tools to decrease missed…