Fractional Chief Information Officer

Chief Technology Officer Fractional

Position Summary

North Bay Distribution is seeking an experienced Fractional Chief Information Officer to lead the company's information systems and technology operations with a primary focus on Warehouse Management System (WMS) optimization and people management. This role will serve as the senior information systems leader, ensuring the technology that powers NBD's 24/7 warehouse operations is reliable, scalable, and aligned with business goals — while simultaneously building, developing, and leading the internal IT and systems teams that keep operations running.

As a fractional executive, you will work part-time (15–30 hours/week) but function as a full strategic partner to the CEO and executive team. You will own the information systems landscape — WMS, integrations, infrastructure, and data — and be accountable for the people who manage, support, and operate that technology day to day.

Key Responsibilities

Warehouse Management System (WMS) Ownership

• Serve as the business leader of NBD's WMS platform, ensuring it meets the evolving needs of a multi-client, multi-channel 3PL operation
• Lead the evaluation, selection, implementation, and optimization of WMS features, modules, and upgrades
• Oversee integrations between the WMS and client platforms (Amazon, Shopify, Wayfair, EDI, and others), ensuring data accuracy, real-time visibility, and seamless order flow
• Drive automation initiatives within the warehouse, including robotics integration, barcode/RFID scanning, automated pick-and-pack workflows, and inventory tracking systems
• Establish WMS performance metrics, system uptime standards, and incident response protocols
• Partner with operations leadership to identify process bottlenecks and deploy system solutions that improve throughput, accuracy, and labor efficiency
• Ensure WMS data integrity, reporting accuracy, and dashboard availability for both internal stakeholders and external clients
• Manage vendor relationships with WMS providers, integration partners, and technology suppliers

People Management & Team Leadership

• Recruit, hire, onboard, and retain IT and systems staff, including WMS administrators, integration developers, helpdesk technicians, and systems analysts
• Build and implement an IT and systems team organizational structure that supports 24/7 warehouse operations
• Develop team performance metrics, individual development plans, and career progression paths for technology staff
• Mentor and coach team members, fostering a culture of accountability, continuous improvement, and operational excellence
• Establish clear roles, responsibilities, and escalation paths for technology support across all facilities
• Collaborate with HR on technology-related job descriptions, compensation benchmarking, and performance reviews
• Lead cross-functional collaboration between IT, warehouse operations, customer service, and client onboarding teams
• Create and maintain system training programs for warehouse staff on WMS usage, scanning devices, and new system rollouts

Information Systems & Infrastructure Management

• Oversee all enterprise information systems including WMS, ERP, CRM, reporting/business intelligence tools, and internal business applications
• Manage IT infrastructure including networks, servers, hardware, cloud systems, and warehouse technology (scanners, printers, robotics controllers)
• Ensure system reliability, performance monitoring, and capacity planning aligned with peak season demands
• Manage cybersecurity posture, data protection, and compliance (SOC 2, PCI, and relevant supply chain data security standards)
• Lead technology budgeting, vendor contract negotiations, and ROI analysis for information systems investments
• Ensure business continuity and disaster recovery plans…