Studio Manager

Full Time:
Approximately 32 Hours Per Week

School of Rock Vacaville is more than a music school — we are a welcoming, inclusive, and high-energy community where students of all ages build confidence, creativity, and connection through music. Our studio is a fun, fast-paced, and inspiring environment rooted in collaboration, growth, and performance. We are committed to maintaining a positive culture where students, families, and staff feel supported, respected, and empowered.

Owner / General Manager

The Studio Manager is the operational leader of School of Rock Vacaville, responsible for supporting enrollment growth, overseeing administrative systems, and maintaining daily operational excellence. Reporting to the Owner/General Manager, this role partners with music education staff while maintaining accountability for the school’s operational performance. The Studio Manager maintains strong systems that support consistent execution, sustainable growth, and a professional, welcoming environment for students, families, and staff.

• Oversee the Studio Coordinator and front-desk administrative functions
• Maintain consistent communication with the Owner/GM
• Collaborate with music education staff to support program excellence and smooth execution of lessons, rehearsals, and shows
• Provide guidance and accountability around adherence to SOPs and performance standards
• Identify operational gaps and report observations to the Owner/GM with recommended solutions
• Maintain a proactive, solutions-oriented mindset

The Studio Manager oversees and monitors core administrative systems to support accuracy, consistency, and timely execution, including:

• CRM oversight and visibility into lead management processes (Hub Spot)
• Enrollment processing and student record accuracy
• Billing review and reconciliation processes
• Schedule integrity and program enrollment alignment
• Parent communication related to enrollment and account matters
• Reporting on enrollment, retention, and withdrawal trends

While certain tasks may be executed by the Studio Coordinator, the Studio Manager maintains oversight and accountability for system performance and follow-through.

• Oversee adherence to opening and closing procedures
• Maintain a professional, clean, and welcoming environment
• Conduct regular facility walkthroughs
• Monitor daily schedule accuracy and coordinate resolution of conflicts
• Support timely and professional response to parent and student concerns
• Maintain visibility into student safety protocols and compliance
• Ensure front desk systems and processes are functioning effectively

• Oversee lead follow-up processes to support timely response to new inquiries
• Monitor trial lesson scheduling and conversion tracking
• Review conversion rates and enrollment metrics regularly
• Maintain visibility into inactive leads and re‑engagement efforts
• Provide regular reporting on lead volume, trial completion, conversions, withdrawals, and net enrollment changes

• Monitor billing accuracy and enrollment system integrity
• Oversee processing of withdrawals and schedule changes
• Conduct regular billing reconciliation
• Maintain visibility into outstanding balances and follow-up processes
• Support compliance with franchise systems and reporting tools

• Identify staffing needs and communicate hiring priorities
• Support recruiting and interview coordination in cooperation with music management
• Assist in onboarding process coordination
• Maintain staff scheduling oversight
• Monitor compliance with break and labor requirements
• Ensure all staff maintain current Live Scan/background clearances and complete required documentation
• Support a positive and professional team culture

• Assist in planning and execution of seasonal shows (in cooperation with music management), performances, and House Band gigs
• Support transportation of gear when needed
• Maintain a valid driver’s license to assist with event and equipment transportation responsibilities