Patient Coordinator

Responsibilities

Under direct supervision of the Practice Development Manager, the Patient Coordinator will manage the clinical support coordination of patient care. This includes scheduling follow‑up appointments, surgery coordination and scheduling, and communication across care teams and other Summit departments.

Monday to Friday, 7:30 AM to 4:00 PM (subject to change based on clinic and/or team needs). Primarily located at the Vadnais Heights Clinic with flexibility to float to other Summit campuses as needed.

• Answer and respond to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls on a daily basis.
• Manage one or more physicians’ daily schedules, clinic and surgery schedules; responsible for scheduling and logistics for urgent‑need patients.
• Support coordination of patient care between team members, other service line teams and/or other Summit departments.
• Communicate information from physicians and other care providers to patients and other staff in support of patient care.
• Maintain and complete worklist, in coordination with other identified care team members; accurately enter physician’s orders into the electronic medical record.
• At direction of physician or other care providers, complete standard (non‑complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests; provide patients with information packet and/or documents in accordance with physician protocols.
• Act as immediate back‑up to other teams, including within own service line or to other service line teams, as assigned; assist with voicemail, email and task lists as needed.
• May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
• Perform other duties as assigned.

Hiring range for this position is $21.62 to $27.03 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to base salary, the comprehensive total rewards package includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit‑sharing retirement plan. Final base salary will be based on skills, education, experience and internal equity.

• Education:
  
  High School (required);
  Associates of Medical Assistant (preferred).
• Experience:
  
  2 years of associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or another related program. In lieu of education, an equivalent combination of coursework and previous related experience may be considered.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.