General Manager

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In conjunction with the Board of Directors, manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

$75k+ annually, based on experience. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board of Directors meetings, club and committee meetings as required
• Oversee and manage a team of on-site associates to ensure exceptional service to the community; monitor performance, provide coaching and feedback and foster a positive, productive work environment
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
• Track non‑compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail‑oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

• CMCA, CAAM or PCAM designation (preferred)
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Yes

Del Webb at Rancho Del Lago; 10264 S Blendu Way Vail, AZ 85641

Monday – Friday, 8 hours per day with some evenings and weekends as needed to attend board meetings and community events.

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

First Service Residential transforms the property…