Retail Associate

Colossal Cave is located in Vail, Arizona, and attracts visitors from around the world who delight in the incredible natural features found only in a cavern experience; stalactites, stalagmites and other extraordinary formations.

Retail Associate

Responsible for assisting guests and selling merchandise in a friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service. This position will also be cross trained to lead cave tours.

• Greet and acknowledge guest upon arrival; also acknowledge guest upon departure
• Demonstrate knowledge of merchandise, styling, and pricing
• Must be able to educate guests about local collectibles and product lines as well as the Park and surrounding areas
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guest to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards, making change
• Assist in conducting inventory, restock merchandise and ensure adequate merchandise supply levels
• Must be able to keep retail space and register area organized and clean
• Prepare end of shift report, deposit receipts and cash handling procedures
• Actively participate in creating a positive work environment, promoting team work
• Other duties as requested, as well as those responsibilities detailed in the job duties checklist

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must be able to work independently with little or no supervision
• Strong communication and interpersonal skills – must be able to read, write and speak English
• Must be able to meet and/or exceed customer expectations
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally

• Education:
  
  High School Diploma or equivalent required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.