AV Service Coordinator

Build Your Career in Smart Home Technology

Location: Vail, CO

Job :232

# of Openings:1

Full-Time

About Xssentials

Xssentials is a leading smart‑home technology integrator with 30+ years of experience serving Colorado’s most prestigious communities. We design, install, and support advanced home technology systems that enhance comfort, security, and everyday living. With offices in Vail, Aspen, and Denver, we’re known for exceptional service and long‑term client relationships.

Job Summary

We are seeking a Service Coordinator to support our clients and service team. This role is ideal for someone who enjoys technology, excels at communication, and thrives in a fast‑paced environment. You will handle incoming service requests, schedule technicians, and ensure all service tickets are accurate and complete.

Responsibilities

• Answer incoming client and technician calls with professionalism
• Provide basic phone‑based troubleshooting and support
• Schedule and coordinate service appointments
• Create, update, and manage service tickets in Connect Wise
• Review documentation to ensure all service needs are clearly identified
• Serve as the communication link between clients and technicians
• Greet and assist visitors in the Vail office
• Support daily administrative and operational tasks as needed

Qualifications

• Experience in scheduling, dispatching, or customer service preferred
• Proficiency with Connect Wise, Microsoft Word, Excel, and data entry
• Strong communication and customer service skills
• Ability to prioritize tasks and make quick, informed decisions
• Detail‑oriented with strong problem‑solving abilities
• Comfortable working in a fast‑paced, team‑oriented environment

Why Work With Us

• Industry‑leading company with 30+ years of success
• Opportunities for professional growth in the smart‑home technology field