Organizational Effectiveness Process Coordinator – Human Services

Hiring Range: $30.21-$36.25. The maximum pay for this position is $42.29

The Organizational Effectiveness (OE) Process Coordinator works under the direction of the OE Manager to implement process and change management initiatives; design feedback loops; produce and distribute multi-channel communications; administer knowledge management platforms and provide systems support. This business-critical role bridges technical systems with human capital to ensure the BCSS department meets local, state, and federal benchmarks while delivering a seamless experience for internal and external customers.

Schedule:

Mon‑Fri, 8:00am‑5:00pm. Flexible work arrangements and a hybrid (in‑office/remote) work schedules are available with a typical requirement of at least 2 days per week in the main Eagle office.

Applicants are encouraged to apply by Mon, July 20th
, however, this position will remain posted until filled.

The Organizational Effectiveness Team (OET) is a small team, including a manager who works remotely. This team is part of a much larger Human Services Department, most of whom work in the office or hybrid schedules.

The team is responsible for optimizing operational efficiency, client service delivery, and employee efficacy by developing and implementing strategies, tools, and resources that streamline processes, improve productivity and drive positive change within the Benefits & Community Support Services Division (BCSS).

As a unit, the OET strives to align people, processes, systems and resources to support Department, Division and County strategic priorities and deliver the highest quality service and support to internal and external customers, partners, and stakeholders. OE team responsibilities comprise the following core focus areas:

Workflow Optimization: Workflow management; workload balancing; data analysis, visualization and reporting; performance management; and systems monitoring and support.
Process Improvement: Continuous improvement; change management; internal/external technical and strategic communication; SOP and toolkit development; and knowledge management systems.
Team Enablement: Ongoing employee development, training coordination, up/cross skills building, bridging knowledge and skills gaps for quality, efficacy and accuracy.

The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.

Benefits & Community Support Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

Read the full job description here

• Process Improvement & Change Management:
  Apply Lean/Six Sigma, Kaizen, and Prosci ADKAR frameworks to streamline workflows, eliminate process waste, write standard operating procedures (SOPs), and champion team adoption during operational pivots.
• Strategic Communications & Data Translation:
  Draft multi-channel internal/external messaging, manage public-facing Department of Human Services (DHS) webpages, and translate complex state/federal public assistance rules into accessible, engaging content.
• Knowledge Management & Tech Curation:
  Administer internal knowledge management platforms, including building and testing next-generation AI synthesis tools (like NotebookLM) to organize disparate state and federal policies.
• Customer Service Standards & Feedback:
  Design, deploy, and analyze internal and external sentiment surveys (e.g., Pulse and OneDHS surveys) to benchmark and monitor quality workflows against state and federal standards.
• Internal Platform Support:
  Act as the first-line…