Event Senior Technical Lead; Part Time Casual), Audio Visual - Hythe Vail

Position Overview

The Sr. Technical Lead is a Mid‑Tier technical Operator, focusing on small general session work or assisting with larger general sessions. This role serves as a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and or damage when in use.

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with the internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

• Assists the team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 2+ years of field experience in a specialty area is required.
• 2‑3 years of customer service or hospitality experience is preferred.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must complete all training and certifications required for this position within 60 days of the start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
• Strong customer, client, and coworker interface experience and abilities.
• A valid driver’s license is required for positions that may operate company vehicles. Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Never

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Work is performed in a hotel or convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Conditions vary from moderate quiet to noisy volumes. Team members use high‑end audio‑visual equipment and may be exposed to heights via lifts and ladders. Work may take place at multiple hotel locations and can include irregular hours, on‑call status, and days, evenings, weekends, and holidays.

Appearance guidelines are defined by Encore for each hotel or area.

Work is performed at event venues and in a warehouse environment. Appearance guidelines apply in the warehouse and at travel venues. The environment exposes employees to outdoor temperatures and to dirt, sand, and/or dust. Conditions vary from moderate quiet to noisy volumes. Team members use high‑end audio‑visual equipment. Working times may include irregular hours and on‑call status, including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Management reserves the right to revise the job or require other tasks as assigned.

Hourly Pay Range: $27.50 – $33.04