Spa Concierge

Final date to receive applications

Hiring will occur on a rolling basis. Applications will be accepted until July 1st.

$ /hour, ($4.00–$6.00 /hour more with tips and commission)

The Spa Concierge is the primary point of contact for all guests during their visit in the Spa and assists them with whatever needs they may have.

• Answer phones promptly, answer guests' questions, and book appointments accurately and efficiently (maximizing revenue)
• Schedule appointments while adhering to Leading Hotel of the World (LHW) standards
• Check guests into appointments, offering an orientation to the Spa
• Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
• Facilitate communication between guests and service providers
• Obtain a thorough understanding of Spa products and services to provide effective and efficient recommendations to guests
• Maintain a clean Spa environment and ensure all areas are fully stocked
• Coordinate with various departments to meet guests' needs, including reservations, room service, front desk, engineering, and housekeeping
• Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
• Open and close the Spa area effectively and efficiently using daily checklists
• Sell retail to guests and close sales for aestheticians/therapists
• Participate in performing monthly retail inventory

• High School Diploma
• Resort and/or spa experience preferred
• Experience with computer software systems, including but not limited to:
  Spa Soft, Microsoft Office (particularly Outlook), HMS, HotSOS

• Effective communicator with the ability to work in a team environment
• Proficient in English language (oral and written)
• Customer service and sales experience
• Ability to work in a fast‑paced environment and adapt to any new changes in policies or procedures with minimal issues
• Self‑initiator with well‑rounded problem‑solving skills
• High attention to detail
• Maintain a high level of guest service and exceed all guests' expectations when possible
• Knowledge of Hotel policies and procedures, outlets and specials

• Full‑time:
  Must work 36–40 hours per week, on a varying schedule ranging from 7 a.m. until 8 p.m.
• Part‑time:
  Work up to 30 hours per week, on a varying schedule ranging from 7 a.m. until 8 p.m.
• Ability to lift 20 lbs
• Must be able to stand for 8–10 hours during shift

• Resort Discounts
• Holiday Pay Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
  * After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co‑workers, guests, and vendors.