Advanced Epic Ascent Concierge Agent

Vail Resorts, Inc.

-  - Responsibilities:
Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service.;
Act as the primary point of contact for ski and snowboard school guests, instructors, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.;
Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.;
Take ownership of the guest experience by resolving escalated or complex issues with sound judgment, empathy, and a solution-oriented approach while partnering with leadership and cross-functional teams as needed.;
Partner with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.;
Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.;
Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, escalating issues appropriately.;
Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.;
Enhance the guest experience by recommending products, services, and upgrades that align with guest needs and maximize their resort experience.;
Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.