Emergency Services Dispatch (911

Emergency Services Dispatcher

The Town of Vail is now accepting applications for openings as an Emergency Services Dispatcher. Emergency dispatching is an exciting career that is fast paced, very rewarding and is an essential role in public safety. By providing critical services to the community, as an emergency dispatcher, you can make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies.

Dispatch duties include, but are not limited to:

• Receiving, analyzing and prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
• Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.
• Distributing calls for service for Police, Fire and Medical units according to guidelines.
• Monitoring radio traffic for Police, Fire and Medical units.
• Accessing a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.
• Sending emergency alerts to the public.

Applicants who are successful in this role are passionate about helping people and giving back to our community. They also have a curiosity and eagerness to learn more about the Public Safety/Emergency services industry and have the ability to remain calm and professional in a variety of situations.

Additional qualifications include:

• High School diploma or equivalent.
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Can display empathy and compassion.
• Strong computer and typing skills.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• Guest service, call center or emergency services related experience preferred.