Senior Leasing Coordinator; Vail

Position: Senior Leasing Coordinator (Vail, CO, US)
Create Your

Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

* Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

* MORE employee discounts on lodging, food, gear, and mountain shuttles

* 401(k) Retirement Plan

* Employee Assistance Program

* Excellent training and professional development

* Referral Program

Full Time roles are eligible for the above, plus:

* Health Insurance;
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

* Free ski passes for dependents

* Critical Illness and Accident plans

Job Summary:

The Housing Coordinator helps partner with various stakeholders to create an

Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment.

Job Specifications:

* Starting Wage: $20.00/hr - $23.69/hr

* Employment Type:

Year Round

* Shift Type:
Full Time

* Minimum Age:
At least 18 years of age

* Housing Availability:
Yes

Job Responsibilities:

* Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.

* Respond to Star Rez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.

* Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.

* Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the Star Rez system.

* Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.

* Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.

* Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.

* Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.

* Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.

* Completes other tasks as directed and assigned.

Job Requirements:

* High School Diploma, some college coursework or college degree preferred

* 1+ years' experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills

* 1+ years' experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance

* 1+ years' experience…