Housekeeping Manager, Christiania Lodge

At Coral Tree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy.

Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

The Housekeeping Manager oversees the daily operations of the housekeeping and laundry teams. This role ensures that guest rooms, condominium units, and public areas meet established cleanliness, safety, and presentation standards. The Manager reports directly to the General Manager, coordinates closely with department leaders, and supports staffing, training, and overall service quality.

• Lead, coach, and mentor housekeeping staff and supervisors to ensure consistent performance and service excellence.
• Assist in recruiting, hiring, onboarding, training, and performance management.
• Provide ongoing feedback, coaching, and development; administer corrective action when necessary in alignment with company policies.
• Foster a collaborative, positive, and high-performing team culture.

• Oversee daily housekeeping and laundry operations, ensuring efficient workflows and adherence to property standards.
• Support staff during peak periods with hands-on operational involvement when needed.
• Ensure all rooms, units, and public areas meet cleanliness, safety, and presentation standards.
• Review and approve daily housekeeping boards and scheduling.

• Conduct regular inspections throughout Vail Collection Properties; follow up promptly on deficiencies.
• Develop, implement, and monitor safety procedures in accordance with OSHA and company guidelines.
• Partner closely with the Maintenance department to coordinate work orders and preventive maintenance needs.

• Respond to guest, owner, and leadership concerns with urgency, professionalism, and effective solutions.
• Support a service-focused environment by modeling hospitality standards—greeting guests, offering assistance, and ensuring service needs are met.
• Model and train staff on our Service Essentials:
• o Smile and greet every guest especially when they’re in proximity.
• o Provide quick and efficient service.
• o Remember guest names and use them often in interactions.
• o Offer assistance and provide options to guests.
• o Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
• Collaborate with the Management, Owner Services, and Maintenance team to address service issues, operational needs, and cross-departmental initiatives.
• Manage labor and staffing levels according to business needs and budget guidelines.
• Assist in developing and managing departmental budgets, payroll, and financial reporting.
• Oversee ordering, inventory management, and secure storage of linens, cleaning supplies, and guest amenities.
• Review and approve timekeeping and payroll submissions for accuracy.
• Code invoices, monitor expenses, and ensure compliance with financial procedures.
• Monitor HOA billables, ensure timely submission of end-of-month reports, and verify all charges are…