Front Office Manager

The Front Office Manager will oversee the Front Office teams within our Rooms Division at Grand Hyatt Vail. This role focuses on staff training, inter‑department communication, scheduling, and ensuring a high level of customer and associate satisfaction.

• Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives, and manage within approved plans
• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Maintain accurate information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Ensure all operations and cash handling are done per policies and procedures
• Ensure OSHA and ADA policies are adhered to
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Analyze, investigate, and resolve guest complaints
• Ensure proper staffing levels for customer service goals
• Ensure all safety and security policies and procedures are followed
• Work closely with vendors to ensure proper pricing, delivery, and maintenance

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Experience with hotel pre‑opening preferred; service-oriented style with professional presentation skills
• Hospitality degree an asset
• High energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Proficiency in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & complimentary hotel room nights
• Medical, Dental, Vision Insurance (Full‑Time colleagues)
• Flexible Spending Account (Full‑Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full‑Time & Part‑Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus

$66,100 per year (starting rate). Actual pay commensurate with experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.