Concierge

Concierge

Job Summary:

The Concierge will be responsible for total guest satisfaction from pre‑arrival contact, logistics in the bookings and reconfirmation of guests' reservations, full knowledge of local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing an unforgettable Experience of a Lifetime, this is the perfect position for you!

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Be active in the promotion of in‑house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

• Ability to sit or stand for long periods of time.
• All necessary skills will be taught to execute the job safely; no formal experience is required.
• Desire to learn and grow.
• Must be able to communicate fluently in English.

• At least one year of high‑end guest service experience in a property of similar size and quality or a college degree with an emphasis in Hospitality.

• Starting Wage: $20.00/hr – $23.00/hr
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time and Part Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

• Ski/Mountain Perks! Free passes for employees, discounted lift tickets for friends and family, and free ski lessons.
• More employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition  | Reference Date: 07/14/2026 | Job Code Function:
Front Office